ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of the Upgrading to a Next-Generation Hotel Property Management System (PMS) eBook. Based on extensive research conducted by Starfleet Media, the document reveals how hotels are looking to new PMS technology to optimize efficiency, maximize revenue and profitability, and drive competitive advantage in a crowded marketplace.
According to the research, achieving these goals means not only streamlining day-to-day operations across the organization by maintaining better management controls, but also gaining a deeper understanding of the unmet wants, needs and behaviors of guests through analytical reporting — and then, importantly, acting on those insights to increase guest satisfaction, loyalty, brand advocacy and retention. While the range of features and functionality tends to be broad, the overarching goals tend to be the same: to reduce costs, generate business insights and, ultimately, increase hotel occupancy, revenue per available room and overall profitability.
"Hotels, resorts and other lodging properties that want to compete effectively in today's business environment must automate their daily operations across multiple departments and functions," said Jeff Zabin, chief executive officer at Starfleet Media. "They also need visibility into all aspects of operational performance and guest experiences. All of this speaks to the need for a next-generation hotel property management system."
Key findings of the study include:
- 96% of respondents say that improving guest satisfaction is one of the biggest benefits one can expect to gain with the right property management system.
- 79% of respondents from large, full-service hotels (and 64% from mid-size, limited-service hotels) indicate that upgrading their property management systems has improved business results 'significantly' or 'dramatically'.
- 89% respondents reveal that one of the biggest reasons to upgrade their property management systems is to streamline operations and drive efficiency.
- 44% of respondents from large, full-service hotels currently use a property management system to manage five or more functions or departments.
- 84% of respondents agree that employees at all levels and across all departments require mobile access to be most effective in their daily activities.
"Ensuring that all operations that are central to running a lodging property are working as efficiently and effectively as possible is no easy task," said Jim Walker, vice president of sales and marketing at Agilysys. "This research not only emphasizes the importance of the property management system in streamlining overall operations but also provides a roadmap for hotels and resorts as they consider their unique needs for next-generation PMS technology."
Download the PMS eBook at http://info.agilysys.com/PMSebook. Visit Agilysys at HITEC 2015 at Booth #1327.
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong and Malaysia. For more information, visit www.agilysys.com.
About Starfleet Media
Starfleet Media is a leading provider of business-to-business market research and content resources designed to provide in-depth perspectives and insights about topics in specific niche markets and industries, including hospitality. The company's approach to content production provides for unbiased, fact-based information. Starfleet Media's Smart Decision Guides™, custom eBooks and other publications are authored by subject matter experts and represent the best and most comprehensive information, analysis and recommendations available at the time of publication. For more information, visit www.starfleetmedia.com.