MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced event highlights leading into its annual Engage™ 2015 global customer conference, which takes place June 8-11 at the Paris Las Vegas Hotel in Nevada.
This year’s conference program will take an in-depth look at how organizations in today’s digital first economy are enhancing customer engagement and managing risk to deliver better experiences and optimized customer engagement.
Engage 2015, which is hosted by and for customers, offers attendees a dynamic environment that includes industry and motivational speakers, roundtable and breakout sessions, interactive themes and topics, hands-on learning, product demonstrations, networking opportunities, and a host of social and other interactive activities.
Informative Keynotes, Interactive Themes, Concurrent Breakout and Customer-Led Sessions
This year’s keynote will feature Erik Wahl, internationally recognized graffiti artist, author, entrepreneur and philanthropist. In the dynamic session “UNThink™,” Wahl will challenge the audience to achieve superior levels of performance by letting go of traditional thought patterns and unleashing organizational excellence through untapped creativity and capabilities that reach far beyond what many have been conditioned to believe.
Engage will feature eight interactive themes with each exploring industry trends, business application and execution, and supporting solutions to help drive success. It will present content on trends and strategies, understanding and maximizing technology, analytics and the power of action, the path from vision to execution, and how to help reduce fraud and mitigate risk. With solutions that span the enterprise, from workforce optimization to engagement management solutions from Verint-KANA®, attendees will learn about the industry’s latest advancements and how contact centers, branch and back-office environments, as well as government and public sector organizations, are gaining value from customer engagement optimization solutions.
Highlights for this year’s event include:
Driving Customer Experience Excellence through Superior Customer
Customer engagement is a game changer. By engaging customers effectively, organizations can increase customer loyalty, enhance revenue and better manage costs. This helps attendees learn how to leverage Verint’s engagement management solutions to enrich customer interactions and transform service channels into growth channels.
Best Practices for Establishing a Customer Experience Program
This session will cover key components of a successful CX program, including governance, metrics, listening/feedback mechanisms, the importance of developing executive buy-in, and more.
Adopting Workforce Optimization Across the Enterprise
A leading provider of higher education programs will share its workforce optimization journey in this session, and explain how they actively seize opportunities found within the enterprise to improve everything from business operations to the student experience, all through a center of excellence best practices model.
Delivering on the Vision of the Next-Generation Branch
Consumers are changing, and so are their banking needs. Learn how offering solutions like online appointment booking can help banks provide a seamless omnichannel experience that includes the branch and leverages the organization’s frontline employees to increase revenue.
Using Speech Analytics to Conquer Unique Contact Center Challenges
In this session, a leading bank will share how speech analytics helped overcome contact center challenges, including the management of new product developments, fraud identification, and repeat and long calls. Learn about the positive impact its efforts have had on the business and the customer experience.
In this session, attendees will hear about why the contact center is a vulnerable and popular target for fraudsters, and ways to help outsmart them as they try to gain access to consumers’ identities and accounts.
Creating an Enterprise Solution for Knowledge Management
Sharing its five-phased plan based on Kotter’s 8-Step Change Model, a pioneering financial services company will offer insights to help you successfully implement knowledge management across the enterprise in your own organization.
Pre-Conference Workshops, Solutions Lounge and More
Other activities taking place during Engage include pre-conference workshops that are organized into eight tracks that focus on industry best practices and/or features in Verint’s solutions. These sessions provide hands-on learning in a small, interactive environment. Advanced registration is required.
The Solutions Lounge provides attendees with the opportunity to “test drive” new and advanced solutions, meet face-to-face with technical experts, and exchange ideas with other organizations, as well as Verint partners. Among this year’s sponsoring organizations are such companies as Adtech Global, Avaya, CenturyLink, Datapipe, Nexsan by Imation, inContact, Interactive Intelligence, Wipro and Wittel.
Attendees are invited to share their thoughts and takeaways throughout the conference via social media, using the hashtag #Verint15.
About Engage 2015
The Verint Engage global customer conference is dedicated to exploring the evolution of today’s customer service operations and the drive toward customer engagement optimization; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. To register and learn more, visit www.verint.com/customerconference.
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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