DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/s66bjb/foundation) has announced the addition of the "Foundation Customer Experience Management Certification Program" webinar to their offering.
Run by experts in the field, the new improved online Foundation Customer Experience Management (CEM) Certification Program, run over a series of 7 live webinar sessions, has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.
The main purpose of our Foundation Customer Experience Management Certification (CEM) program is to provide you with a deep understanding of the concepts of Customer Experience and to show you how, to ensure your Customer Experience program is successful. The program will cover the following subject areas:
Key Topics Covered:
1 What is Customer Experience & Customer Experience Management (CEM)? 1.5 Hours Monday 5th October 2015
2 Seven Key Strategic Questions to Build a Great Customer Experience 1.5 Hours Tuesday 13th October 2015
3 A Foundation: The Emotional & Subconscious Experience 1.5 Hours Monday 19th October 2015
4 A Foundation: Experience Psychology 1.5 Hours Monday 26th October 2015
5 Setting the Strategy & Designing a CEM Program 1.5 Hours Monday 2nd November 2015
6 Becoming Customer Centric 1.5 Hours Tuesday 10th November 2015
7 Consolidation: Discuss & Debate Learning Points 1.5 Hours Monday 16th November 2015
For more information visit http://www.researchandmarkets.com/research/s66bjb/foundation