SYDNEY--(BUSINESS WIRE)--IR, the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems, today announced that it has achieved certification on Microsoft SDN API 2.1.1. IR Prognosis for Unified Communications is amongst the first Unified Communications (UC) performance management solutions that have this certification and deliver real-time insight into Lync and Skype for Business interactions, demonstrating dedication to ensuring an optimal experience for users of Skype for Business (formerly known as Lync).
The Software Defined Networking (SDN) API plays a critical part in experience management by automatically providing data such as Quality of Service (QoS), Quality of Experience (QoE) and diagnostics across Microsoft Skype for Business deployments. Prognosis gives IT operation teams the confidence that they can meet tough user demands by managing their experience using a fully tested and compliant solution.
Delivering an excellent customer experience was also the top concern of UC professionals deploying Skype for Business according to a recent survey by IR. With this latest SDN API, operation teams using Prognosis will be empowered to proactively troubleshoot interaction quality issues in real-time while a call is still active and take remedial action immediately.
This extends Prognosis’s performance management capabilities, which enable customers to proactively monitor their entire communications ecosystem, including routers, session border controllers and other network devices in a multi-vendor environment. Prognosis can detect hop-by-hop which routers contribute to the poor performance of voice and video quality during a call so that issues can be addressed instantly.
“After a rigorous testing process, we are proud to have obtained this certification from Microsoft,” said Darc Rasmussen, CEO of IR. “IR is dedicated to ensuring that our customers can easily identify and fix customer experience problems in their UC environments, which increasingly includes Skype for Business deployments. This certification validates Prognosis as the go-to solution for this next wave in universal communications.”
This announcement comes shortly after the news that IR has been named a Microsoft Gold Partner for Communications, putting it in the top one percent of the Microsoft partner ecosystem. Prognosis is responsible for managing the performance of some of the largest Microsoft Skype for Business installations in the world, including one customer with over 400,000 end points.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.