DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/jrbw3v/advanced_customer) has announced the addition of the "Advanced Customer Experience Management (CEM) Certification Course" webinar to their offering.
The success of the Foundation Customer Experience Management CEM Certification course, the author is pleased to announce the launch of the Advanced CEM Certification course. Run over a series of 8 live' webinar session packed full of insights, methodologies and materials to arm you with an advanced understanding of the Customer Experience. Offering you a chance to try and apply' these successful CX concepts within your organization and help establish that all important competitive edge! Please note each live' session will also be recorded for further viewing at your convenience throughout the course.
Thought leading Customer Experience specialist will be providing their own expertise in each subject area. We are privileged to have Colin Shaw, Michael Lowenstein, Ryan Hamilton & Vladimir Dimitroff develop this course to the highest standard, equipping you with valuable knowledge in the new advancing areas of Customer Experience management.
Key Topics Covered:
1 How to Run a CX Program 1.5 hrs Friday 2nd October 2015
2 Employee Engagement - The Vital Missing Link 1.5 hrs Friday 9th October 2015
3 How to Create Effective Customer Measurement 1.5 hrs Friday 16th October 2015
4 Behavioral Economics & the CX 1.5 hrs Friday 23rd October 2015
5 Understanding Experience Psychology 1.5 hrs Friday 30th October 2015
6 The OmniChannel Experience 1.5 hrs Friday 6th November 2015
7 Customer Segmentation 1.5 hrs Friday 13th November 2015
8 Consolidation - Discuss & Debate Learning Points 1.5 hrs Friday 20th November 2015
- Colin Shaw
- Michael Lowenstein
- Ryan Hamilton
- Vladimir Dimitroff
- Zhecho Dobrev
For more information visit http://www.researchandmarkets.com/research/jrbw3v/advanced_customer