MIAMI--(BUSINESS WIRE)--Ryder System, Inc. (NYSE: R), a leader in commercial fleet management, dedicated transportation, and supply chain solutions, today announced that it has been named the award recipient of the “Best Use of Technology” award, presented by the Greater Miami Chamber of Commerce.
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“Among the finalists for this year’s award for the Best Use of Technology, the judges determined that Ryder’s technological innovations were far superior and worthy of top honors,” said Barry E. Johnson, president/CEO of the Greater Miami Chamber of Commerce. “What stood out was Ryder’s ambitious and efficient application of the right technological solutions to solve a business challenge with value-added results,” he added.
Ryder was honored for its innovative technology solution to improve the rental customer experience. The technology makeover—which was recently implemented at 500-plus truck rental locations, servicing more than 15,000 commercial customers throughout North America—has significantly increased customer satisfaction, improved operational efficiency, and reduced losses in an environmentally friendly way.
Ryder converted a manual, paper-intensive process to a seamless, digital, efficient experience that rental customers truly appreciate. Rental representatives now greet customers with tablets in hand that bring up their rental contract, collect key customer information, capture digital signatures, and perform damage inspections both before and after the rental. All of the information is digitally stored, and a copy of the contract is emailed to the customer, along with detailed vehicle inspection reports that include images of the vehicle’s condition. The new rental experience makes efficient use of eco-friendly technology, reducing annual printing and storage costs by an estimated $100,000 and saving more than 300,000 sheets of paper each year.
Ryder partnered with leading technology companies in the areas of Mobility, Cloud, Big Data, and Business Process Management to bring to market a solution in less than half the time it would have taken via traditional approaches and legacy systems.
The Greater Miami Chamber of Commerce recently honored finalists at its annual Technology Leaders of the Year Awards at Miami’s Jungle Island. The luncheon recognized individuals and organizations with extraordinary technological hands-on experience whose management of technology resources and/or technological innovations have made outstanding contributions to their organization and the community.
Ryder is a FORTUNE 500® commercial fleet management, dedicated transportation, and supply chain solutions company. Ryder’s stock (NYSE:R) is a component of the Dow Jones Transportation Average and the Standard & Poor’s 500 Index. Ryder has been named among FORTUNE’s World’s Most Admired Companies, and has been recognized for its industry-leading practices in third-party logistics, environmentally-friendly fleet and supply chain solutions, and world-class safety and security programs. The Company is a proud member of the American Red Cross Disaster Responder Program, supporting national and local disaster preparedness and response efforts. For more information, visit www.ryder.com, and follow us on our Online Newsroom, Facebook, LinkedIn, Twitter, and YouTube.
About the Greater Miami Chamber of Commerce
The Greater Miami Chamber of Commerce is the voice of business in South Florida, representing more than 400,000 employees of member companies. To carry out its mission, the Chamber involves the private sector in community leadership. For more than a century, the Chamber has been widely recognized and respected for its extraordinary record of economic development and community improvement. The Greater Miami Chamber is a proactive chamber, regularly getting engaged in issues important to its member companies and individuals. Its program of work is organized in six areas: Community Growth, Governmental Affairs, Industry Growth, International Business, Leadership Programs, and Marketing & Member Services. The Chamber is nationally recognized as one of the Top 10 Executive Speaking Forums in America.