JACKSONVILLE, Fla.--(BUSINESS WIRE)--Pontoon, a market leader in global workforce solutions was recognized as the #1 Provider of Global MSP by HRO Today in its annual Baker’s Dozen Customer Satisfaction Rating. The HRO Today team announced the survey results Tuesday at its North American Forum in Philadelphia, Pennsylvania. Pontoon received an overall score of 611.83—60.41 points higher than the #2 MSP provider as ranked by HRO Today and 232.93 points higher than the 13th ranked provider.
Pontoon ranked #1 in the highly sought-after Quality of Service category as well as Size of Deal, which takes geography, scope and complexity of deals into consideration.
“Great customer service is a cornerstone of our culture,” said Mike Wachholz President of Pontoon. “We are honored by the award and particularly proud of the service rankings that were reported by our customers as part of the HRO Today Baker’s Dozen.”
Based solely on buyer feedback, the Baker’s Dozen is the only survey that allows buyers to rate providers and, therefore HR Leaders rely heavily on these Baker’s Dozen rankings when selecting a service provider.
“Pontoon has experienced significant growth in both the MSP and RPO space since forming in 2013,” said Elliot Clark, CEO and Chairman of SharedXpertise. “They have focused their sales efforts on analytics and a global infrastructure, but it is also clear from the study that their growth and focus has not impacted their commitment to customer service.”
“I am thrilled to recognize Pontoon as this year’s overall winner of the annual HRO Today Baker’s Dozen Customer Satisfaction Rating,” concluded Clark.
“On behalf of Pontoon and our more than 1,000 colleagues worldwide, I would like to recognize our clients—our trusted partners—and thank them for their feedback. We ask for the ‘bad’, but it’s nice to hear the ‘good’ as well,” said Wachholz. “I would also like to thank HRO Today. We have had a long and valuable partnership that I expect will continue to flourish.”
Pontoon has consistently been recognized on HRO Today’s MSP Baker’s Dozen Customer Satisfaction list since its inception in 2010.
Pontoon is a global HR outsourcing company specializing in improving an organization’s workforce; including contingent, permanent and statement of work. We manage the contingent supply chain on behalf of our Clients and recruit and onboard permanent hires. The tactics employed by Pontoon result in significant cost savings and revenue improvement, increased worker quality, unparalleled visibility and greater compliance. A division of Adecco with operations in nearly 100 countries and more than 1,000 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 100 industry-leading companies.