SAN JOSE, Calif.--(BUSINESS WIRE)--Benchmark Communities (“Benchmark”), a leading national homebuilder, is pleased to announce that it has been honored by Eliant in the 2015 Homebuyers’ Choice Awards for its industry leading commitment to providing the highest level of customer service throughout every step of the home buying process. Currently in its 19th year, the awards honor the top U.S. and Canadian homebuilders that provide their customers with the best purchase and ownership experience.
“These awards are the pinnacle measurement used for evaluating customer satisfaction and we are beyond pleased to have not only earned the most awards among all homebuilders in this year’s competition, but to have scored ‘Premier’ rankings in six of the prestigious categories,” said Ralph Baja, National Director of Customer Relations and Process Improvement for Benchmark Communities. “We take great pride in our focus on strong customer satisfaction in every phase of the home buying experience and these multiple awards underscore our success in meeting this goal.”
In a 2014 survey of nearly 73,000 recent homebuyers from 128 homebuilders across North America, Benchmark received “Premier” rankings in six of Eliant’s most prestigious customer-service categories, and was voted among the industry’s top-two homebuilders in the Multi-Division category for Overall Purchase & Ownership Experience. In addition, Benchmark received awards in both the Large Volume (100-250 closings) and Medium Volume (<100 closings) categories for Purchase Experience, Design Selection Experience, Construction Experience, and First-Year Customer Experience. Benchmark received an additional award in the Medium Volume category for Overall First-Year Service Quality.
Eliant is recognized as the building industry’s leading provider of Customer Experience solutions for hundreds of North America’s top homebuilders. Information on the survey’s methodology and a complete list of winning homebuilders are available at www.eliant.com.
About Benchmark Communities
Benchmark Communities designs, constructs and builds high-quality, single-family homes for a variety of lifestyles and budgets in California, Washington State, North Carolina, South Carolina, and Tennessee. The brand is recognized by homebuyers for its high-quality construction and craftsmanship, cutting-edge home design, and customer-centric service and warranty programs. Benchmark Communities is a wholly-owned subsidiary of San Jose-based UCP, Inc. (NYSE:UCP).