ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, is honored to announce that its Visual IVR solution is being used to raise donations that fund relief efforts in Nepal. The magnitude 7.9 earthquake that struck near Kathmandu, Nepal has resulted in the immediate need for humanitarian response and donation for the region. Jacada’s customer, an innovative donation center acting on behalf of a member of the International Red Cross and Red Crescent Movement, has launched Jacada Visual IVR to offer choice and simplicity for donors contacting them from their mobile devices.
To meet the urgency for funds while providing a convenient donation method for smart device users, the donation center was able to stand up a Visual IVR instance in less than two (2) days of the incident.
Jacada introduced its Visual IVR product to the market to solve customer service frustrations, however each day our customers present additional innovative ways in which our product benefits their organization,” says Guy Yair, Co-Chief Executive Officer of Jacada. “This connection to the relief efforts in Nepal is an example of the broad uses of our unique technology and we hope that its use will prove helpful in this important fund raising cause and help the Nepalese people in some small way.”
Jacada enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.jacada.com.