DALLAS--(BUSINESS WIRE)--Nationstar Mortgage Holdings Inc. (NYSE: NSM) (“Nationstar”), a leading residential mortgage services company, announced today that its indirectly held, wholly owned subsidiary, Nationstar Mortgage LLC, received Fannie Mae’s highest level of performance recognition – the Five STAR designation – in the 2014 Servicer Total Achievement and Rewards (STAR) program. The STAR program recognizes mortgage servicers for their overall performance, customer service and foreclosure prevention efforts, and with its Five STAR designation, Nationstar ranked second among all large U.S. mortgage servicers evaluated in the STAR program for its 2014 performance.
“This designation reflects the hard work, dedication and compassion of Nationstar’s employees who are charged with taking care of our more than 600,000 Fannie Mae customers,” said Nationstar CEO Jay Bray. “We share a common goal with Fannie Mae to meet and exceed the needs of homeowners across America. We focus on reaching that goal every single day, and we are grateful to Fannie Mae for the opportunity to work collaboratively with them. We look forward to maintaining and further expanding our strong relationship with Fannie Mae as we continue providing exceptional customer service and effective mortgage solutions to the homeowners we both serve.”
The STAR program is based on scorecard metrics for customer service and foreclosure prevention, and operational assessments of the servicer’s processes, policies and capabilities. A Five STAR designation signifies the highest level of scorecard achievement and consistent advances in achieving Fannie Mae’s objectives.
Based in Dallas, Texas, Nationstar earns fees through the delivery of quality servicing, origination and transaction based services related principally to single-family residences throughout the United States. Additional corporate information is available on the investors tab at www.nationstarmtg.com.