NEEDHAM, Mass.--(BUSINESS WIRE)--The Cloud Standards Customer Council (CSCC) has published a revision to the Practical Guide to Cloud Service Agreements V2.0 whitepaper. It provides a useful resource to help enterprise information technology (IT) and business decision makers analyze Cloud Service Agreements (CSAs) from different cloud service providers. Version 2.0 of the whitepaper can be downloaded here.
Cloud Service Agreements are a set of documents containing terms that govern the relationship between the cloud customer and cloud service provider. This guide covers how to analyze and negotiate terms outlined in CSAs from different cloud service providers. The paper informs decision makers of what to expect and what criteria to use as they measure CSAs from potential suppliers. A checklist of key criteria for evaluating CSAs is also included.
The Cloud Standards Customer Council will host a webinar on Thursday, April 30th from 11am – 12pm EDT to introduce the paper. Authors of the paper will discuss how to evaluate CSAs and answer questions from the audience. To register for this complimentary webinar, click here.
Highlights of Version 2.0 updates are:
● Terminology changes; specifically, replacing the term service level agreement (SLA) with Cloud Service Agreement (CSA) in regard to the broad agreement that is established between cloud customers and providers. The term SLA is now used to indicate that part of the broader CSA that deals specifically with service levels
● Substantial revisions in the Current CSA Landscape section that reflect current market dynamics
● Best practices updates to all ten steps in the Guide for Evaluating Cloud Service Agreements section including significant changes to steps 1, 5 and 9
● New content changes on cloud computing standards
● Amended references to several recently published CSCC whitepapers
About the Cloud Standards Customer Council
The Cloud Standards Customer Council (CSCC) is an OMG® end-user advocacy group dedicated to accelerating the cloud’s successful adoption and drilling down into the standards, security and interoperability issues surrounding the transition to the cloud. While not a standards organization, CSCC complements existing cloud standards efforts by establishing a core set of client-driven requirements that ensure cloud users will have the same freedom of choice, flexibility and openness they have with traditional IT environments. CSCC is open to all end-user organizations. For more information, visit www.cloud-council.org.
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