Telemedicine Industry Survey Identifies Most Formidable Challenges and Keys to Success

REACH Health 2015 U.S. Telemedicine Industry Benchmark Report Available at 20th Annual ATA Conference

ATLANTA--()--REACH Health, the leading provider of enterprise telemedicine software solutions, today released the results from the 2015 U.S. Telemedicine Industry Benchmark Survey. Key findings from the study include:

  • Telemedicine program attributes that are most highly correlated with success
  • The most common challenges to success and which are most widely addressed
  • The most common objectives and drivers of return on investment (ROI)
  • Settings of care and service lines most widely planned or implemented

Two hundred thirty-three healthcare executives, physicians, nurses and other professionals participated in the comprehensive industry survey, providing detailed information related to their priorities, objectives and challenges; telemedicine program models and management structures; service lines and settings of care; and their telemedicine platforms.

“Our first annual telemedicine industry survey exposed a variety of interesting findings, some anticipated and many that are surprising,” said Steve McGraw, President and CEO of REACH Health. “One interesting result that emerged: the degree of focus of the telemedicine program manager had a stronger correlation with success than did executive support or adequacy of funding.”

Overall, the report indicates a maturing industry, evolving rapidly from specialty to mainstream status - nearly 60 percent of survey participants noted telemedicine as their top priority or one of their highest priorities. The study also revealed evolving perspectives on the business cases for telemedicine.

“Surprisingly, at the top of the list of ROI drivers is ‘Improved Reputation,’ which is generally regarded as a soft driver for financial performance compared to hard drivers such as reimbursement,” continued McGraw. “The underlying details of these and other findings documented in the report will help providers benchmark their programs with those of their peers to identify opportunities for growth and improvement.”

Copies of the survey report will be available at the REACH Health booth #2310 at the 20th annual American Telemedicine Association conference, May 3 – 5, 2015 in Los Angeles. To receive a copy of the Executive Summary now and the full survey report when it is published, please register here:

About REACH Health

REACH Health is the leading enterprise telemedicine software company, providing solutions supporting multiple service lines and settings of care, all on one common software platform. These solutions combine real-time audio and video with vital patient data, clinical workflow and documentation to recreate the bedside experience for both the doctors and the patient. Clinical and performance data is utilized within reporting and analytics to monitor key telemedicine program metrics and enable continuous benchmarking and improvement. Combined, these advanced capabilities are proven to result in improved patient outcomes and more effective, sustainable telemedicine programs.

Many of the nation’s most powerful telemedicine programs run on the REACH Health solution. REACH Health pioneered one of the nation’s first telestroke programs and continues to be the innovation leader, providing the most advanced clinical solutions to improve patient access and drive measurable improvements in outcomes. Physicians and clinicians embrace the ease of use of a single, intuitive platform tailored to multiple specialties including neurology, telestroke, cardiology, ICU, psychiatry, pulmonology and others. For more information, visit


REACH Health
Andrew Saluke, 678-436-8224


REACH Health
Andrew Saluke, 678-436-8224