Symantec Expands Incident Response Services Globally

New Offerings Leverage Comprehensive Global Intelligence to Proactively Address Cyber Threats

MOUNTAIN VIEW, Calif.--()--Symantec Corp. (NASDAQ:SYMC) announced today the expansion of Incident Response Services into several new markets, a move that enables organizations to proactively address security needs, enable continual security improvement and overall cyber resiliency. As of April, Symantec’s Incident Response Emergency Response service is available globally, and Symantec’s Incident Response Retainer Services are available in North America, the UK and select Asia-Pacific regions.

Given the sophisticated nature of the threat landscape, organizations need to change their security strategy. Symantec has launched two Incident Response offerings to steer customers away from a high-cost reactive approach toward a more proactive, programmatic one:

  • Symantec Incident Response Emergency Response Service – This new service helps customers resolve incidents, return to normal operations and prevent incident recurrence while minimizing operational impact. Unlike other programs, IR Emergency Response Service leverages Symantec’s extensive global intelligence network of approximately 57.6 million attack sensors monitoring threat activity in over 157 countries to provide context and insight into various indicators of compromise, adversaries, campaigns and more. Following the conclusion of response activities, Symantec’s key findings are presented in a comprehensive report that customers can use to enhance security measures, improve their internal response program effectiveness and prevent reoccurrence.
  • Symantec Incident Response Retainer Services – These services enable customers to take a proactive approach to security by assessing their current incident response programs, identifying gaps and putting protections in place to better mitigate security incidents. As a result, customers of Symantec’s IR Retainer Services will improve response times, lower response costs, increase overall effectiveness, and support a cycle of continuous security and response improvements.

“With cybercriminals becoming more well-funded and sophisticated, companies risk the chance of experiencing debilitating revenue losses and reputational damage from just a single breach,” said Samir Kapuria, vice president and general manager of the Cyber Security Services business for Symantec. “The launch of our expanded Incident Response Service empowers our customers to shift the balance between attack and victim, waiting and chance, and reactive and proactive by better preparing their incident response strength. Our customers have already seen the value of our Incident Response offerings, and we are seeing this rise, doubling the number of customer engagements over the last quarter.”

Incident Response is a part of Symantec’s Cyber Security Services business, which delivers integrated security threat intelligence and managed services that help business and government predict, prepare, and respond to attacks by modern adversaries. Cyber Security Services includes DeepSight Intelligence, Managed Security Services, Incident Response and Security Simulation services.

For more information about Incident Response Services, visit us online.

About Symantec

Symantec Corporation (NASDAQ: SYMC) is an information protection expert that helps people, businesses and governments seeking the freedom to unlock the opportunities technology brings -- anytime, anywhere. Founded in April 1982, Symantec, a Fortune 500 company, operating one of the largest global data-intelligence networks, has provided leading security, backup and availability solutions for where vital information is stored, accessed and shared. The company's more than 20,000 employees reside in more than 50 countries. Ninety-nine percent of Fortune 500 companies are Symantec customers. In fiscal 2014, it recorded revenues of $6.7 billion. To learn more go to or connect with Symantec at:

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FORWARD-LOOKING STATEMENTS: This press release contains forward-looking statements that are based on Symantec’s current expectations, including statements regarding Symantec’s plans and expectations with respect to its new share repurchase program. Factors that could cause actual results to differ materially from those contained in such forward-looking statements include, but not limited to future alternative uses for cash and general economic, business and marketing conditions. Actual results may differ materially from those contained in the forward-looking statements in this press release. We assume no obligation, and do not intend, to update these forward-looking statements as a result of future events or developments.


Matt Nagel, 650-527-8853

Release Summary

Symantec announced the expansion of Incident Response Services into several new markets, a move that enables organizations to proactively address security needs.


Matt Nagel, 650-527-8853