KING OF PRUSSIA, Pa.--(BUSINESS WIRE)--eBay Enterprise, an eBay Inc. company, today announced its partnership with Modmerica Group, the parent company of online, deal-driven fashion apparel brands Moddeals and 10 Dollar Mall.
Founded in 2011, Modmerica has managed product fulfillment for its brands until rapid sales growth forced the company to look for a new solution that could scale with its business, drive down delivery times, and enable the organization to focus on its area of expertise--merchandising.
Modmerica turned to eBay Enterprise and its best-in-class, flexible and scalable fulfillment and freight solutions to deliver fast, cost-effective service to its consumers.
Since partnering with eBay Enterprise, Modmerica’s average delivery time has dramatically decreased from five days to 2.5 days, with more than 90 percent of orders being delivered within three days. This improvement has resulted in higher customer satisfaction. Complaints and negative reviews from consumers have also dropped significantly.
“We needed a strategic partner with ecommerce expertise that could offer a breadth of services along with the ability to scale and improve our consumer experience,” said Jake Risman, president, Modmerica. “We chose eBay Enterprise because they provided the ideal fulfillment locations and capabilities, along with excellent delivery rates. Delivery speed to our customers has already improved by 58 percent.”
“eBay Enterprise removes the risk for brands and retailers. We offer an industry-leading 99.7 percent accuracy rate, reduced freight costs, and innovative technologies and strategies to help our clients improve their fulfillment operations,” said Tom Barone, vice president, North America Operations, eBay Enterprise. “We’re thrilled to have made an immediate, significant impact in delivery time for Modmerica and will continue to optimize operations to further improve their customers’ experience.”
About Modmerica Group
With over 25 years in fashion and retail, Modmerica Group was founded on the premise of providing retail therapy for the cost conscience and trend-setting shopper. With two flagship websites moddeals.com and 10dollarmall.com as well as a number of retail locations in Southern California, Modmerica Group purchases limited quantity clothing and accessories directly from manufacturers, thereby eliminating buyers and wholesalers while saving customers money. Specializing in limited stock and consistently changing seasonal assortment, Modmerica Group lets consumers change looks, styles and seasons all without breaking the bank.
About eBay Enterprise
eBay Enterprise is a leading global provider of retail-optimized commerce solutions, including the Magento platform, order management, fulfillment, customer care, and marketing solutions. We enable brands and retailers of all sizes to deliver consistent omnichannel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, our clients are armed to accelerate sales growth and win with today’s digitally connected consumer. eBay Enterprise is headquartered in King of Prussia, Pa. and has offices in Austin, Barcelona, London, Los Angeles, New York, and Shanghai. eBay Enterprise is an eBay Inc. (Nasdaq:EBAY) company. More information can be found at www.ebayenterprise.com and www.magento.com.