PHILADELPHIA--(BUSINESS WIRE)--Haydle today announced the latest advancements of its Enterprise Q&A solution for the large enterprise. Designed to seamlessly capture and quickly surface the estimated 80% of undocumented knowledge that exists within a company, Haydle taps into the distributed expertise of employees across different departments, age groups, and geographic regions. By harnessing the shared insights of the group and promoting a culture of success through participation, Haydle helps deliver the very real business benefits of an engaged enterprise.
Haydle supplements corporate email and collaboration software with a layer of real-time human response triggered by the simple and logical act of asking a question. In any given workday, every employee needs a piece of information or a bit of insight in order to get the job done. Typically, the person might ask a nearby coworker, email a known expert, or consult existing company documentation. However, there are several problems with these strategies. They depend on the employee targeting the right source for an answer, and they offer no guarantee if and when an answer is discovered that it's the best or most complete one available.
Unlike traditional ways of gathering information across the enterprise, Haydle uses crowdsourcing not only to collect answers, but also to gauge the accuracy and value of employee responses. The result is a steadily growing storehouse of company knowledge based on peer consensus. Haydle's Q&A approach is also different from social enterprise tools. While social networking solutions make real-time information exchange possible, they aren't seamlessly integrated into common workflows, and they often fail to keep a searchable record of information for the future. Information in Haydle can be referenced repeatedly, thus eliminating time spent revisiting queries that have already been answered.
The Haydle platform brings structure to collaboration in two key ways. First, it focuses information sharing on business-specific topics. Second, it now offers a "Teams" feature that allows companies to align groups of people with specific areas of expertise. Teams are automatically sent questions relevant to their expertise. By managing participation, the Teams feature drives platform adoption and builds value quickly for people seeking expert information.
"Employees are the most valuable asset in any organization, and Haydle is designed to maximize that resource by efficiently opening up communication lines and ensuring that employee knowledge is collected and retained effectively," said Joel Confino, Founder and CEO of Haydle. "Whether the platform is used as an internal IT help desk, an on-boarding system for training new employees, a sales and marketing tool, or all of the above, Haydle drives enterprise value by making the most of a company's human investment."
Answers in the Haydle platform are not only captured in the short term, but stored and indexed for future access. Haydle has been field-tested in one of the largest financial management companies in the country and is proven to deliver tangible business results.
Haydle powers the Engaged Enterprise by tapping into the distributed expertise of large, dynamic companies and seamlessly capturing undocumented information from employees everywhere. With an intuitive, lightweight design, the Haydle Enterprise Q&A solution plugs into existing systems like corporate email and collaboration software. Users post questions to Haydle, provide answers, and rate and weight different responses for the value they deliver, thus promoting a culture of success through participation. Answers are not only captured in the short term, but stored and indexed for future access. By harnessing the shared insights of the group, Haydle ensures that high-quality information is always available when needed. Haydle has been field-tested in one of the largest financial management companies in the country and is proven to deliver tangible business results.