McKesson Helps Stabilize Billing for Michigan Radiology Group

Company steps in to help practice meet unexpected challenges

ATLANTA--()--McKesson Business Performance Services (McKesson) is helping a Michigan radiology group restore financial stability and billing continuity after the group faced unexpected revenue cycle difficulties.

McKesson will provide Southfield Radiology Associates, based in Southfield, Mich., with comprehensive revenue cycle management services, including provider enrollment and credentialing, clinical documentation assistance, coding, claims management, denial management, compliance and business intelligence reporting.

Randy Hightower, the group’s administrator, said the practice needed assistance in shoring up virtually all of its revenue cycle processes, including coding, claims and compliance. Southfield Radiology is a 21-physician independent practice serving two hospital systems in Southfield. The group is responsible for about 444,000 procedures annually.

“We faced an unexpected situation with our billing that threatened our financial performance, and ultimately, the viability of the practice,” Hightower said. “Fortunately, McKesson has been able to respond quickly to help us reestablish consistent and compliant billing. We are grateful for their prompt and competent assistance and we look forward to establishing a long-term partnership with the company.”

Hightower said Southfield Radiology was enthusiastic about the range of capabilities and resources McKesson will bring to the group, from ICD-10 documentation and coding expertise to dramatically improved business intelligence reporting. McKesson’s experience in the Michigan market was also a key factor in turning to the company.

“We have a strategy for increasing our presence in southeast Michigan, and we’re confident that McKesson can help us turn that vision into a reality,” he states.

Pat Leonard, president of McKesson Business Performance Services, said McKesson is frequently asked to take responsibility for revenue cycle management operations in the wake of unanticipated challenges.

“There is very little margin for error in healthcare today when it comes to billing and reimbursement, so when problems arise, they can quickly snowball to threaten the entire organization,” Leonard said. “At McKesson, we’ve developed a rapid response approach for these kinds of scenarios that allows us to very quickly help a practice regain its footing. We look forward to working with Southfield as they put recent problems behind them and move ahead with a successful strategy for growth.”

About Southfield Radiology Associates

Southfield Radiology Associates serves St. John Providence Hospital and St. John Providence Park Hospital in Southfield, Mich. The group’s experienced, board-certified radiologists, technicians and staff are trained in a wide range of subspecialties, including general radiology, ultrasound (abdominal and pelvic screen, prostate imaging) Positron Emission Tomography (PET), Magnetic Resonance Imaging, (MRI), Computed Tomography (CT), and women’s imaging (mammography, bone densitometry, OB/Gyn and breast ultrasound, ductography,) osteoporosis screen, vascular intervention, tissue sampling and nuclear medicine. For more information, visit

About McKesson Corporation

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit


McKesson Corporation
Sandy Laudenslayer, 770-237-7820


McKesson Corporation
Sandy Laudenslayer, 770-237-7820