SUNNYVALE, Calif.--(BUSINESS WIRE)--Transera announced today that its Customer Engagement Analyzer 2.0 has been named a Gold Stevie® Award winner in the Contact Center Solution – New Version category of the ninth annual Stevie Awards for Sales and Customer Service.
“This award for Transera’s Customer Engagement Analyzer 2.0 further validates our mission to advance how contact centers use their omni-channel and cross-system data to improve their business and operational performance,” said Prem Uppaluru, Transera CEO and Co-Founder. “We’re honored by the recognition that our solution continues to receive, and strive to further advance how companies can increase sales, retain customers and improve customer satisfaction by delivering better customer experiences.”
Natively built for the cloud, the award-winning Customer Engagement Analyzer 2.0 brings data together from disparate customer interaction applications, channels and systems. Through a combination of the Software-as-a-Service application for segmenting, profiling, visualizing and analyzing customer interaction data and Analytics-as-a-Service data science, Analyzer 2.0 identifies the customer behaviors and agent activities that create positive business outcomes. The solution then uses these insights to recommend and automate system and agent behavior changes that increase sales conversions, revenues, customer satisfaction and first call resolutions.
“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
About Transera Inc.
Transera makes sense out of diverse customer interaction data so that sales, marketing and customer service and support organizations can increase sales, retain customers and improve customer satisfaction through improved customer experiences. A pioneer in cloud-based analytics-driven systems for contact centers, Transera brings data together in the cloud from automated call distributor (ACD) applications, interactive voice response (IVR) systems, customer relationship management (CRM) applications and other customer data sources such as demographic services so that contact centers can analyze, understand, manage and automate customer interactions in new and innovative ways. www.transerainc.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.