Survey Report: Majority of Service Providers Experienced DDoS Attacks, 85 Percent Experienced Customer Churn As a Result

Nearly all participants have a solution in place, but most are insufficient

SAN FRANCISCO--()--Black Lotus, a leader in availability security and provider of DDoS protection, released “DDoS Attacks: The Service Provider Impact,” a survey report showing the striking disparity between how threatened service providers feel by potential DDoS attacks and how prepared they are to mitigate one. The survey report shares data and insights into the types and sizes of attacks these service providers face, as well as how they respond to these attacks. The findings demonstrate that while almost all participants (92 percent) have some form of DDoS protection in place, it is insufficient to stop an attack before damage is done.

Most respondents incurred increased operational expenses due to DDoS attacks, with more than 35 percent of the providers surveyed indicating that they are hit with one or more attacks weekly. The respondents represented companies of all sizes, from small to large. The largest group represented in the survey was small companies of one to 999 employees worldwide (52 percent of all companies surveyed), with organizations of fewer than 250 employees (20 percent) as the largest subgroup.

Among the findings were:

  • 61 percent of providers feel that DDoS is a threat to their businesses.
  • Only 16 percent of the providers surveyed indicated that they had been rarely or never hit by a DDoS attack.
  • The top three industries with customers affected by DDoS attacks are managed hosting solutions (MHS), voice over IP (VoIP) and platform as a service (PaaS).
  • In case of a DDoS attack, 34 percent of the surveyed providers remove the targeted customer, and 52 percent temporarily null route or block the problem customer.
  • 64 percent of PaaS providers have been impacted by DDoS.
  • 56 percent of MHS providers have been impacted by DDoS.
  • 52 percent of infrastructure as a service (IaaS) providers have been impacted by DDoS.

One hundred and twenty-nine service providers responded to the electronic survey, which became available on August 2014 and was closed on Oct 31, 2014. IT-related administrators represent the largest occupational group among the respondents (65 percent), with network administrators (13 percent) and IT-related directors (10 percent) being the largest occupational groups selected. The relatively high participation of operational and network personnel in this survey, along with members of IT security teams, demonstrates that DDoS attacks are of prime interest to those responsible for network operations as well.

“DDoS attacks lasting hours or even minutes can lead to loss of revenue and customers, making DDoS protection no longer a luxury, but a necessity,” said Shawn Marck, co-founder and chief security officer of Black Lotus. “DDoS attacks will continue to grow in scale and severity thanks to increasingly powerful (and readily available) attack tools, the multiple points of Internet vulnerability and increased dependence on the Internet. Enterprises have to move from thinking of DDoS as a possibility, to treating it as an eventuality.”

Download DDoS Attacks: The Service Provider Impact for more details. An infographic of the results is available.

About Black Lotus Communications

Black Lotus Communications is a security innovator that pioneered the first commercially viable DDoS mitigation solutions. These advanced solutions enhance the security posture of small and medium businesses and enterprise clients while reducing capital expenditures, managing risk, ensuring compliance, and improving earnings and retention. Breakthrough developments at Black Lotus include the world's first DDoS-protected hosting network, the first IPv6 DDoS mitigation environment, and the first highly effective Layer 7 attack mitigation strategy. For more information, visit or follow Black Lotus on Twitter at


Metis Communications
Justine Boucher, 617-236-0500

Release Summary

Black Lotus, provider of DDoS protection, released “DDoS Attacks: The Service Provider Impact,” a survey report showing 85 percent of service providers experienced customer churn as a result of DDoS.


Metis Communications
Justine Boucher, 617-236-0500