Silverlink Presenting at Health Plan Innovation Summit on Consumerism

BURLINGTON, Mass.--()--Healthcare and consumerism is not a new concept anymore. The goal of consumerism is to help motivate plan participants to become healthier and more prudent purchasers and users of healthcare services to improve outcomes and reduce costs. A key component in achieving that is creating an intentional and positive consumer experience. Join Silverlink and EmblemHealth this Thursday to hear how health plans are creating consumer-centered strategies through the use of internal collaboration, consumer-focused touch point teams, and journey mapping. During the session attendees will:

  • Learn about the consumer journey before, during, and after the enrollment process
  • Discover how to improve member experience and promote a service culture by leveraging internal and cross-functional teams
  • Examine how experience from other industries can influence consumer-focused strategies


Map Consumer Touch Points to Improve Member Experience and Retention



Kathleen Ellmore, VP, Engagement Sciences, Silverlink Communications

Suzanne Ronner, VP, Customer Experience, Emblem Health



Thursday, February 26, 2015, 9:30 AM – 10:15 AM ET



WHCC Health Plan Innovation Summit on Consumerism

Doubletree Hotel by Hilton, Orlando, FL


To register for the Summit click here.

About Silverlink

Silverlink is the proven leader in engagement management technology for healthcare organizations. Our technology enables health plans and other key stakeholders to engage and support their members in smarter and more effective ways. We deliver better control, coordination and effectiveness in member communications to promote healthy and loyal behaviors. To learn more about what makes Silverlink the leader in consumer health engagement, please visit, email, or call 1-781-425-5700.


Media Contact:
Silverlink Communications, Inc.
Charlotte McCormack, 781-425-5789

Release Summary

Silverlink To Present at WHCC's summit on Health care Consumerism


Media Contact:
Silverlink Communications, Inc.
Charlotte McCormack, 781-425-5789