Integra ServiceConnect adds some of the Nation's Largest Health Plan Customers in Four States

Unique service model supports underserved members in their own communities

OWINGS MILLS, Md.--()--Integra ServiceConnect®, a community-based healthcare services company, recently implemented its unique non-clinical model for health plan members in New Jersey, Minnesota, New York, and California.

In the fourth quarter of 2014, Integra began serving Medicaid members residing in Passaic, Bergen, Essex, Hudson and Union counties of New Jersey on behalf of a Fortune 500 health plan. During the first two months of 2015, the company also began serving Medicaid members with Medica in Hennepin County, Minnesota, Medicaid members in Kings, New York, Queens and Bronx counties of New York on behalf of another Fortune 500 health plan, and members enrolled in a dual demonstration project in Los Angeles County, California.

For these health plans, Integra staff are connecting members to needed healthcare, social and community services to improve quality scores and reduce avoidable inpatient admissions and ER visits. Integra works with vulnerable members that may not be reached with regular phone calls and mailings, and is therefore a complementary community-based extension of health plan clinical staff and programs. Specially trained non-clinical Community Coordinators are hired from within members’ neighborhoods to work face to face in the community with members daily. These members often have multiple chronic medical and behavioral health needs compounded by socioeconomic barriers, such as homelessness, that impact their access to proper care. The company’s community health worker model puts “feet-on-the-street” in communities to identify and address the social, environmental and behavioral barriers members face in managing their own health.

“We’re extremely proud of the important service our teams provide in communities to underserved, hard-to-reach members, and gratified that we’re continuing to reach more people every month who are able to benefit from our services,” said Michael Yuhas, President and CEO of Integra ServiceConnect. “We’ve spent the last five years preparing for what we’ve viewed as the inevitable growth of a highly-needed service model designed specifically to reach at-risk members who don’t comply with service models designed for the masses. Today we consider ourselves very fortunate to be working with some of the nation’s most innovative health plan leaders who share our passion and commitment to engaging their most vulnerable, underserved patients and connecting them with the care they need. Our growth is a direct reflection of the increasing commitment our health plan partners have made to better serving their members who most need help.”

This growth allows Integra to further its reach to underserved populations through some of the nation’s largest health plans. Medica provides health coverage to 1.5 million members in Minnesota, Wisconsin, North Dakota and South Dakota. “This partnership increases the capacity of Medica’s established programs that engage our most vulnerable members,” said Mark Werner, M.D., Medica Chief Clinical and Innovation Officer. “The need is great for reaching these individuals who have many socioeconomic, behavioral and environmental barriers to care and better health. We believe this program will have a beneficial impact on their health outcomes and ultimately save medical costs.”

To learn more about Integra, visit their booth at the Medicaid Managed Care conference on February 24-25 in Alexandria, VA, or visit the Integra Insights blog and www.integraserviceconnect.com.

About Integra ServiceConnect

Integra ServiceConnect® is a healthcare service company that connects people to service that improves their health. Specializing in community-based non-clinical support for individuals with healthcare and related social service needs, the Owings Mills, Md.-based company helps health plans, health systems and government organizations find, engage and connect underserved members to care that can preserve and improve their health. Integra has been providing community-based services for individuals with complex healthcare needs for more than two decades.

Contacts

Integra ServiceConnect®
Indira Paharia, 443-796-4851
ipaharia@integraserviceconnect.com

Release Summary

Integra ServiceConnect Adds some of the Nations’ Largest Health Plan Customers in Four States. The unique service model supports under-served members in their own communities

Contacts

Integra ServiceConnect®
Indira Paharia, 443-796-4851
ipaharia@integraserviceconnect.com