OLDWICK, N.J.--(BUSINESS WIRE)--This A.M.BestTV episode looks at a new study that found risk managers favored commercial insurers that offer flexible coverages and identified emerging risks. Insurers with frequent client interaction scored best.
Tim Bebout, commercial insurance practice leader at J.D. Power, discussed the survey that was conducted by J.D. Power and Risk and Insurance Management Society, Inc., which examined the performance of large business commercial insurers and brokers, and highlights best practices that are critical to satisfying large business insurance customers.
“Primarily it was to find out one of the key areas that companies and brokers should really focus on if they really want to satisfy their customers—the risk professionals, ” said Bebout.
“The questions were geared toward what is critical to you as a risk professional in terms of buying your insurance coverage,” said Bebout. “What types of coverages—property, workers’ compensation and automobile, are they meeting your needs in terms of risk that you had? Questions such as whether or not you felt like the broker interacted with you often throughout the policy period, and did they provide you guidance on what types of coverages you might need to buy to match your risk?”
Click here to view the entire video program: http://www.ambest.com/v.asp?v=bebout215.
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