PORT WASHINGTON, Wis.--(BUSINESS WIRE)--Franklin Energy Services, LLC, a leading national energy efficiency program implementation firm, announced the official launch of its proprietary online customer portal, Efficiency Navigator.
“Customers increasingly expect to easily do business online and get instant access to their rebates,” said Paul Schueller, Franklin Energy chief executive officer. “Our top priorities with this project are improving the customer experience and eliminating the learning curve that has been the industry norm to date.”
Efficiency Navigator streamlines the program process for both customers and contractors. Customers can browse rebates, submit applications, research contractors and check project status, similar to an online shopping experience. Contractors can set up personalized, secure accounts, featuring their own project dashboard and customized company profile, and receive the latest program information and rebates.
“For us, it’s all about streamlining the program journey for utility customers, because satisfaction matters,” said Eric Wall, Franklin Energy product manager. “Meeting program results isn’t enough these days. Our energy efficiency programs aren’t successful if we don’t keep the utility’s customers happy. Efficiency Navigator not only makes participating in programs frustration-free, but it also features each utility’s familiar brand. The platform links seamlessly from the utility’s website, leaving customers with a lasting, positive impression. We made sure to think of it all before rolling out our online solution.”
To view the full Efficiency Navigator demo video, visit the Franklin Energy website.
About Franklin Energy Services, LLC
Since its inception in 1994, Franklin Energy has implemented energy efficiency programs for utility, state and municipality clients nationwide. The unbiased third-party firm of over 400 expert specialists pinpoints value-driven, goal-focused efficiency solutions for its clients and their customers, from business to residential and everything in between. The firm received the Energy Star Sustained Excellence award for five consecutive years and was awarded Outstanding Energy Efficient Technology Deployment of the Year in 2013 by the Association of Energy Services Professionals (AESP).