BARTLETT, Ill.--(BUSINESS WIRE)--OBRIEN Insurance Solutions (OBRIEN), a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications, announced today that CSE Insurance Group (CSE) has selected OBRIEN as its strategic partner to enable its new document strategy.
OBRIEN was selected for its ability to effectively handle CSE’s short term need for critical policyholder communications while offering the competencies to support CSE’s longer term digital document strategy. OBRIEN’s long and successful history working with insurers and expert knowledge of insurance related communications were also cited as contributing factors to the CSE decision.
The implementation of CSE’s new document strategy began with a successful two month project resulting in the elimination of CSE’s internal print and mail operation. OBRIEN is now handling the production and distribution of critical CSE policyholder documents from OBRIEN’s Bartlett facility.
Larry Friel, CSE’s Director, Administration and Internal Audit, commented on the OBRIEN decision saying, “It was refreshing to work with a company like OBRIEN who not only fully understood our needs, but was flexible and willing to work with an organization of our size. When we looked at outsourcing our print and mail operation in the past, the service provider was either unwilling to modify their services to our needs or they lacked the insurance industry knowledge we felt was needed to provide our customers with the high quality and timely communications they expect and deserve.”
Friel continued, “Outsourcing our print and mail function was only the first step in our document strategy. Given that OBRIEN provides this service as well as the technology and solutions we will need as we migrate to a more digital production and delivery environment made for the ideal partner – meeting our needs today and in the future.”
While CSE’s initial decision to outsource the print and mail function was prompted by the goal of improving its service and efficiency to its customers, additional benefits are being achieved and include:
- Improved business continuity planning with OBRIEN providing a disaster recovery plan in the case of an unforeseen event;
- Reduced costs for production and delivery of key customer communications ranging from premium billing to policy issuance and other critical communications;
- A flexible pay-as-you-go pricing model; and
- Improved operational efficiency for customer communications.
OBRIEN’s Director Business Development Peter Mier noted, “We are excited to welcome CSE to our growing family of insurance company clients. Many small- and mid-size insurers are looking to modernize their document strategy, but finding limited options for companies their size. This is where OBRIEN specializes --- we are proud of our ability to be flexible and have our services fit each customer’s unique needs. And, given our range of solutions from traditional print and mail to a modern and fully digital document management environment we can meet our insurance customers’ needs for the long term, whether they are looking to outsource or manage their documents and communications in-house.”
About CSE Insurance Group
In business for more than sixty years, CSE Insurance Group (cseinsurance.com) provides top quality property and casualty insurance in California, Arizona, Nevada and Utah. CSE’s market focus is providing affordable insurance for teachers and other educators, firefighters, law enforcement personnel, and other government and civil service employees as well as the general public.
CSE recently launched their new, pay by the mile SAVE Program® where drivers are rewarded for driving fewer miles with lower auto insurance premiums. This optional program is available in an annual policy term with the minimum mileage starting at 5,000 miles. At policy inception, customers will provide estimated annual mileage and will have the opportunity to increase their mileage if needed during the policy term. Drivers can visit SavingWhat.com for program details.
With a financial strength rating of A- (Excellent) by insurance industry analyst A. M. Best, CSE Insurance offers a wide range of insurance products, including auto, home, liability, boat, and commercial. CSE Insurance products are sold through independent insurance agents in California, Arizona, Nevada, and Utah. Visit CSE on the Web at cseinsurance.com, on Twitter at twitter.com/cseinsurance/, its blog at blog.cseinsurance.com/ and on Facebook at facebook.com/cseinsurance/.
About OBRIEN Insurance Solutions
Founded in 1974, OBRIEN Insurance Solutions is a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications to improve organizational collaboration, communication and customer experience to facilitate growth and transform business. OBRIEN’s four pillars of expertise include the web-based SolvEdge Digital-CCP collaboration and communication platform; print and mail production services; electronic bill presentment and payment; and related consulting services.
For additional information visit www.obinc.com or call 800-232-9595.