REDWOOD CITY, Calif.--(BUSINESS WIRE)--Xtime will showcase how it enhances and improves customer retention for OEMs and dealer networks at the 2015 NADA Convention & Expo, booth #5028W. As an added welcome to the Bay Area, former San Francisco 49er and Hall of Fame member Jerry Rice will meet and autograph footballs for Xtime’s guests.
While at NADA, attendees can experience how Xtime is reinventing retention with the Xtime Retention System, which integrates customer service touch points into an end-to-end ownership solution that increases dealership and manufacturer profitability. The system features Marketing 7 to increase service demand, Scheduling 7 to capture and book demand and Check-In 7 to increase the value of that demand.
By addressing the customer’s needs around value, convenience and trust, Xtime improves the vehicle ownership experience, thereby increasing customer loyalty.
“Xtime has changed the way the retail automotive industry thinks about customer retention,” said Xtime President Neal East. “Service retention is key to driving profitability, and Xtime has already delivered an average of $163,000 in additional annual revenue for its dealers. At NADA, we’re excited to show how all dealers can achieve such remarkable results with Xtime by automating the complete ownership experience.”
With Xtime, dealers worldwide have realized:
- 9.6 percent higher service retention
- 44+ additional repair order per month
- 40.4 percent online conversion rate
- 30 recaptured lost souls per month
In 2014, Xtime and Dealer Tire announced integration to bring tire selling to the service drive. This year, the solutions expand on the relationship to support online tire installation scheduling to Dealer Tire’s Web properties, Online Tire Store and RightTurn.
Those who pre-schedule a demo of Xtime’s solutions at NADA receive a chance to meet Rice during the show. Attendees can schedule demos via the following site: http://www.reinventingretention.com.
Xtime® delivers retention solutions for the retail automotive industry. Addressing the customer’s needs around value, convenience and trust, the Xtime Retention System integrates all customer touch points into a unified system for both consumers and service personnel, resulting in increased service retention for OEMs and their dealerships.
Headquartered in Silicon Valley, Xtime is wholly owned by Cox Automotive™, which also owns AutoTrader.com®, Kelley Blue Book (KBB.com®), Manheim Auctions, as well as companies that provide a full suite of software tools that help dealers and manufacturers manage their inventory and advertising online: vAuto®, HomeNet Automotive®, VinSolutions®, AIS Rebates™, Genius Labs® and Haystak™. Cox Automotive is a subsidiary of Cox Enterprises. For more information, please visit http://www.xtime.com.