CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in customer management, today announced that for the fourth consecutive year, it has been positioned in the “Leaders” Quadrant of the annual Gartner Magic Quadrant for Customer Management Contact Center BPO1. In response, Convergys has produced a newsletter featuring Gartner research providing more detail and insight into the customer management BPO market combined with the latest Magic Quadrant results. The joint newsletter can be found at www.convergys.com/gartner.
For the purpose of its Market Quadrant research, Gartner assesses service providers with comprehensive Customer Management contact center Business Process Outsourcing (BPO) services. Gartner places firms in four quadrants, evaluating them on their ability to execute and each provider’s completeness of vision. The highest evaluation for both execution and vision places a firm in the Leaders Quadrant.
“We believe this Gartner recognition speaks to the commitment we’ve made in expanding our geographic footprint, language capabilities, and breadth and depth of services,” said Convergys President and Chief Executive Officer Andrea Ayers. “It is truly an honor for Convergys to be placed in the Leaders Quadrant for the fourth year in a row. I am proud of our 125,000 employees around the world for the amazing work they do every single day to create exceptional customer experiences on behalf of our clients.”
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Gartner, Inc., “Magic Quadrant for Customer Management Contact Center BPO,” by TJ Singh and Brian Manusama, December 23, 2014.
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)