RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced that CEO Sid Banerjee was honored as Washington Business Journal’s Most Admired CEO of 2014. Banerjee was recognized for leadership in refining Clarabridge’s message, improving its offering, steering its strategic and impressive growth, and continuing to be an outstanding example of the potential for technology companies in the greater Washington D.C. area.
As founder and CEO, Banerjee is a force for change and growth within Clarabridge, continuing to provide innovative ideas and leadership to the company and to the larger Customer Experience Management market. Since Banerjee founded the company in 2006, Clarabridge has had a profound impact on how consumers interact with brands for shopping, travel, banking, electronics, and more. Today Clarabridge boasts more than 400 clients from global brands including ADP, Dell, Orbitz, Petsmart, and Cisco. These brands are using the technology that Banerjee pioneered to improve customer experiences and ultimately deliver satisfied, loyal, and happy customers.
While Clarabridge has posted consistent growth since its founding, Banerjee recognized in 2013 the opportunity to catalyze the company’s and market’s momentum into exponential growth, securing an infusion of $80 million in equity funding from new investors General Catalyst Partners, Summit Partners, and Unica-founder Yuchun Lee. Since Banerjee’s decision to raise growth capital and add strategic investors to the company’s Board, the company has shown exceptional results - monthly recurring revenue run rate is now up 107%, the number of office locations has doubled, the employee base has more than doubled, and, best of all, the customer base has increased 344%.
In April 2014 Banerjee led the acquisition of Northern California based Market Metrix, a leading Enterprise Feedback Management (EFM) platform. The acquisition of this company expands the functionality of the Clarabridge solution to include capturing feedback from employee and customer surveys, and provides a complementary platform for operational feedback distribution and analytics to stores, hotels, restaurants, and retail locations. This year Banerjee has also expanded the executive team with strategic sales, marketing, finance, and customer support leaders.
“It’s been an exciting journey for Clarabridge thus far, and it’s an honor to be acknowledged for our achievements," Banerjee said. "We’re leading the way in the CEM space, growing our talent pool, and improving technology to make our customers (and in turn, their customers) happy. I'm thrilled to be at the helm of such a strong organization and excited for the next chapter."
Prior to starting Clarabridge, Sid founded Claraview, a consulting services provider of Business Intelligence, structured/unstructured data integration, and Data Warehousing solutions for commercial and government enterprises. As CEO, he successfully grew Claraview into a national BI Data Warehousing firm over 7 years, selling it to Teradata (NYSE:TDC) in March 2008.
Banerjee was also honored with the Ernst & Young Entrepreneur of the Year 2005 Award. Additionally, he volunteers with the Network for Teaching Entrepreneurship in D.C., an organization that inspires young people from low-income communities to find their paths to success, along with The Medical Care for Children Partnership, which funds health care for the children of low-income, uninsured working families in Fairfax County, VA.
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text and sentiment analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. For more information, visit www.clarabridge.com.