CINCINNATI--(BUSINESS WIRE)--Life just got a little easier for patients and associates at University of Cincinnati Medical Center. They now have access to on-site concierge services, provided by Cincinnati-based Best Upon Request (BEST). UC Medical Center is providing this new benefit to complement the patient- and family-centered care environment, and to show how valued associates are to the organization.
BEST will start out serving patients and guests on three units. The concierge team will help improve the patient experience by being a resource for non-clinical needs. They can make travel arrangements, coordinate food deliveries, pick up prescriptions, or just spend time with a patient who needs company.
For associates, the service reduces stress by helping balance the demands of their home and professional lives. BEST’s concierges can offer assistance with nearly any item on a to-do list, from auto repairs and shopping to dry cleaning and information research.
“We recognize the stress patients can feel during a hospital stay,” said Nancy Barone, vice president and chief operating officer of UC Medical Center. “BEST at UC Medical Center will serve to reduce patient concerns during their hospital stay so they can focus on their healing. Offering the new concierge service is part of our continued dedication to patient satisfaction and high quality level of care the community has come to expect from us.”
BEST’s president/CEO, Tillie Hidalgo Lima, said, “Concierge services are a unique benefit for patients and associates, and aligns with UC Health’s values of respect, integrity, teamwork and excellence. We eliminate distractions so patients and associates can focus on what matters most: healing and delivering quality care.”
About UC Health
UC Health, the University of Cincinnati’s affiliated health system, includes University of Cincinnati Medical Center, ranked one of the best hospitals in the region by U.S. News & World Report; West Chester Hospital, one of Cincinnati’s newest hospitals and the recipient of the 2013 HealthGrades® Outstanding Patient Experience Award™, ranking it above 90 percent of hospitals nationally for patient satisfaction; Daniel Drake Center For Post-Acute Care, Cincinnati’s premier provider of long-term acute care; University of Cincinnati Physicians, Cincinnati’s largest multi-specialty practice group with more than 700 board-certified clinicians and surgeons; Lindner Center of HOPE, the region’s premier mental health center; and several institutes focusing on the areas of cancer, the neurosciences, cardiovascular and diabetes.
About Best Upon Request
In business since 1989, Best Upon Request is a certified Minority and Women Business Enterprise providing on-site concierge services to organizations nationwide. BEST helps employees save time and decrease stress, resulting in increased engagement and commitment to their employer, and in healthcare, helps improve patient satisfaction. Best Upon Request ranked 393rd on the 2013 Hispanic Business magazine’s 500 Largest U.S. Hispanic-Owned Companies, and won the 2009 Cincinnati Better Business Bureau’s Torch Award for Marketplace Ethics.