Research and Markets: Global Technical Support Outsourcing Market Outlook 2018 - Increased Adoption of SOA and Integration

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/2znpvr/global_technical) has announced the addition of the "Global Technical Support Outsourcing Market 2014-2018" report to their offering.

The Global Technical Support Outsourcing market to grow at a CAGR of 5.92 percent over the period 2013-2018.

One of the key trends in the market is the changes in consumer preferences, which forces companies to adopt new service offerings. The strategic shift in alternative service delivery models assists companies to incorporate various system integration and HW/SW troubleshooting approaches.

According to the report, one of the major factors that drive market growth is increased adoption of cost-efficient and innovative models that eventually decrease the total cost of ownership. Organizations prefer to adopt cost-saving models to help them reduce the technological risks associated with various customer support channels such as CRM, and transaction processes.

Further, the report states that one of the major challenges that the market faces is lack of control over data security. Technical outsourcing involves the risk of loss of privacy and misuse of confidential data resulting in challenges of maintaining data security in an outsourced environment. Easy access to critical customer information by third-party organizations coupled with uncertain legal environments creates a high risk of data misuse.

The Global Technical Support Outsourcing market can be segmented into two divisions:

  • Help Desk Support Outsourcing
  • Call Center Technical Support Outsourcing

Key Vendors

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

Key Topics Covered:

  1. Executive Summary
  2. List of Abbreviations
  3. Scope of the Report
  4. Market Research Methodology
  5. Introduction
  6. Market Landscape
  7. Market Segmentation by Services
  8. Geographical Segmentation
  9. Buying Criteria
  10. Market Growth Drivers
  11. Drivers and their Impact
  12. Market Challenges
  13. Impact of Drivers and Challenges
  14. Market Trends
  15. Trends and their Impact
  16. Vendor Landscape
  17. Key Vendor Analysis

For more information visit http://www.researchandmarkets.com/research/2znpvr/global_technical

Contacts

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press@researchandmarkets.com
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Fax (outside U.S.): +353-1-481-1716
Sector: Services

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Services