DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/2znpvr/global_technical) has announced the addition of the "Global Technical Support Outsourcing Market 2014-2018" report to their offering.
The Global Technical Support Outsourcing market to grow at a CAGR of 5.92 percent over the period 2013-2018.
One of the key trends in the market is the changes in consumer preferences, which forces companies to adopt new service offerings. The strategic shift in alternative service delivery models assists companies to incorporate various system integration and HW/SW troubleshooting approaches.
According to the report, one of the major factors that drive market growth is increased adoption of cost-efficient and innovative models that eventually decrease the total cost of ownership. Organizations prefer to adopt cost-saving models to help them reduce the technological risks associated with various customer support channels such as CRM, and transaction processes.
Further, the report states that one of the major challenges that the market faces is lack of control over data security. Technical outsourcing involves the risk of loss of privacy and misuse of confidential data resulting in challenges of maintaining data security in an outsourced environment. Easy access to critical customer information by third-party organizations coupled with uncertain legal environments creates a high risk of data misuse.
The Global Technical Support Outsourcing market can be segmented into two divisions:
- Help Desk Support Outsourcing
- Call Center Technical Support Outsourcing
- Hudson Software
- Inforonics Global Services
- Qcom Outsourcing
Key Topics Covered:
- Executive Summary
- List of Abbreviations
- Scope of the Report
- Market Research Methodology
- Market Landscape
- Market Segmentation by Services
- Geographical Segmentation
- Buying Criteria
- Market Growth Drivers
- Drivers and their Impact
- Market Challenges
- Impact of Drivers and Challenges
- Market Trends
- Trends and their Impact
- Vendor Landscape
- Key Vendor Analysis
For more information visit http://www.researchandmarkets.com/research/2znpvr/global_technical