New Research Offering Insights into Consumer Financial Health to be Featured at Money 20/20

Jennifer Tescher to Present Initial Findings from Nationally-Representative Consumer Survey

CHICAGO--()--The Center for Financial Services Innovation (CFSI) announced today that President and CEO Jennifer Tescher will speak at Money 20/20, the largest worldwide gathering for payments and financial services innovators. Tescher, a recognized thought leader on consumer financial health, will share new research from recent survey data collected for CFSI’s upcoming Consumer Financial Health Study.

“This new research provides information that helps financial services providers understand challenges that consumers face,” said Tescher. “We are looking forward to being at Money 20/20, delivering our initial findings and making the case for product innovations and consumer-centered design.”

The Consumer Financial Health Study is a nationally representative survey designed to increase understanding of financial health, consumer use of financial products and services, as well as consumer attitudes and preferences. The initial findings explore the core elements of financial health:

  • Smooth and effective management of day-to-day financial life
  • Resilience in the face of inevitable ups and downs; and the
  • Capacity to seize opportunities that will lead to financial security and mobility over time

Continued Tescher: “Often the key to designing innovative services that meet customer needs is to clearly define and understand those needs. Delivering the right solutions can result in improved financial health for the consumer and deepened customer engagement and loyalty for the provider.”

Tescher will speak on Monday, November 3rd at 9:40am – 10:25am PT in the session titled, “Consumers’ Changing Relationships with Financial Services: New Research” located in room Juniper 3. Ms. Tescher will be available for press interviews on November 3rd from 2pm – 4pm PT. To schedule an interview please contact Elizabeth Vivirito at or 312.881.5847.

About the Consumer Financial Health Study:

The CFSI Consumer Financial Health Study is a nationally representative survey designed to increase understanding of the interplay among indicators of financial health, consumers’ use of a range of financial products and services, and consumers’ attitudes and preferences.

CFSI commissioned GfK, an online consumer research company, to deploy the survey, which was fielded from June through August 2014. More than 7,000 individuals over the age of 18 responded to the survey.

The Consumer Financial Health Study benefited from strategic input and generous financial support from American Express.

The study also received financial support from the Ford Foundation and MetLife Foundation.

Sign up for research alerts about this survey and more at

About CFSI:

The Center for Financial Services Innovation (CFSI) is the nation’s authority on consumer financial health. CFSI leads a network of financial services innovators committed to building a more robust financial services marketplace with higher quality products and services. Through its Compass Principles and a lineup of proprietary research, insights and events, CFSI informs, advises, and connects members of its network to seed the innovation that will transform the financial services landscape. For more on CFSI, go to and follow on Twitter at @CFSInnovation.


Elizabeth Vivirito, 312.881.5847

Release Summary

Center for Financial Services President & CEO Jennifer Tescher to present initial findings from nationally-representative study of American consumers' financial health at Money 20/20.


Elizabeth Vivirito, 312.881.5847