CUPERTINO, Calif.--(BUSINESS WIRE)--Deutsche Telekom, with its systems solutions unit T-Systems, the leading German IT Services and Consultancy company, and SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, today announced a global reseller alliance. T-Systems will deploy Sugar from its secure data centers in Germany and resell the cloud-based CRM solution and services to enterprise customers.
Under the agreement, T-Systems will resell Sugar as a hosted cloud solution on T-Systems’ infrastructure –serving as a valued private cloud provider in Europe. With SugarCRM’s highly flexible deployment model, T-Systems will also have the option of offering customers on-premise CRM solutions and services. The deployment will initially focus on Germany, Austria and Switzerland, with plans to expand the partnership worldwide in 2015.
“We are excited to team with SugarCRM to offer our customers advanced CRM options and deploy the most highly customizable, innovative and intuitive CRM solution on the market,” says Frank Siemon, vice president, Sales Global Business Operations Program Management at T-Systems. "With SugarCRM as our valued technology partner, we will continue to expand our worldwide market reach and demonstrate an even higher level of success in the critical European market. For T-Systems, the alliance is another major building block in expanding its cloud business and global partner strategy.”
The partnership includes T-Systems’ operations and services, which meets the most stringent standards for Internet security and data privacy – in addition to the highest standards of reliability and availability for the application. T-Systems consultants, as well as its integration partners, will support customers with the design and implementation of advanced CRM systems, as well as additional critical data source integrations.
“SugarCRM’s partnership with T-Systems addresses a genuine demand to offer a highly flexible, enterprise-class CRM platform that can be rapidly deployed,” said Clint Oram, co-founder and CTO at SugarCRM. “Companies around the globe want a robust enterprise solution that is easily customizable to align with their unique and scalable business needs. The combination of T-Systems’ secure data centers and renowned consulting expertise, coupled with SugarCRM’s industry-leading CRM that uniquely focuses on the individual customer, is a winning formula for businesses.”
Additional information on the agreement will be available at CRM-Expo in Stuttgart, October 8-10, in the SugarCRM booth E71, Hall 7.
Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. On this basis, Deutsche Telekom’s corporate customers unit provides integrated solutions for the networked future of business and society. Some 52,700 employees at T-Systems combine industry expertise with ICT innovations to add significant value to customers’ core business all over the world. The corporate customers unit generated revenue of around EUR 10 billion in the 2012 financial year.
About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with 144 million mobile customers, 32 million fixed-network lines and over 17 million broadband lines (as of June 30, 2013). The Group provides fixed-network, mobile communications, Internet and IPTV products and services for consumers, and ICT solutions for business and corporate customers. Deutsche Telekom is present in some 50 countries and has over 231,000 employees worldwide. The Group generated revenue of EUR 58.2 billion in the 2012 financial year – over half of it outside Germany (as of December 31, 2012).
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA, and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM. To learn more, visit SugarCRM or follow @SugarCRM.