WAKEFIELD, Mass.--(BUSINESS WIRE)--Customer experience (CX) professionals worldwide are ready to take part in the second CX Day on October 7 at local gatherings and online events. CX Day is a global celebration of companies and people who are delivering great experiences to customers, created by the Customer Experience Professionals Association (CXPA), the international non-profit organization founded to guide and enhance the growing field of customer experience management.
CX Day celebrates the rising importance of customer experience to companies, by highlighting the efforts of all customer experience professionals to raise the bar for achievement and innovation in the CX field. All CX professionals and their companies are invited to participate in the festivities. Details are available on the CX Day website, where updates are posted for all activities.
Online activities are scheduled in Eastern U.S., Western U.S., UK and Eastern Australia time zones. Participants will be able to submit questions to a panel of CXPA CX Experts via Google+ and Twitter, and Twitter chats with industry leaders will cover cutting-edge CX topics.
Customer Experience from the C-Suite with Steve Cannon, President & CEO, Mercedes-Benz USA
Customer Experience from the C-Suite with Ignacio Baeza, CEO, Mapfre; Spain and Portugal
In-person educational and networking events -- open to the public at no charge -- with speakers, break-out discussions, networking, and refreshments, will take place in 20+ cities in multiple countries:
- El Segundo
- Kansas City
- New York City
- Salt Lake City
- San Francisco
- Washington, DC
In-person activity also includes partnerships with the Delight Conference in Portland, Oregon, and I Congreso Internacional sobre Experiencia de Cliente in Madrid, Spain, as well as celebrations within individual companies.
"Customer Experience Day is an opportunity to recognize the passionate professionals around the world who work to deliver the best possible customer experience every single day," said Bruce Temkin, CXPA Chairman and co-founder. "I'm proud of the role that the CXPA plays in this global celebration and am looking forward to celebrating CX Day on October 7 alongside hundreds of volunteers and thousands of other CX professionals."
Another highlight of CX Day will be the announcement of the winners of the second annual CX Impact Awards, which recognize individuals who have had a significant impact on the field of customer experience management.
CX Day activities are supported by generous sponsors, including Platinum Sponsor Medallia and Gold Sponsors Avtex, Confirmit and Intradiem. Sponsors receive valuable brand visibility as well as demonstrating their commitment to great customer experience. A limited number of sponsorships is available.
About the CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 80 Corporate Members and 3,000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.