‘Rethinking the Customer Experience’ Altivon Seminar Series

Industry Thought Leaders to Discuss Role of Customer Effort in Customer Experience & Loyalty

PHOENIX--()--Altivon will be hosting a seminar series focused on improving customer experience through the contact center. Featured speakers include well-known industry experts Sheila McGee-Smith, Mary Murcott and Frank Tersigni. The first seminars in the ‘Rethinking Customer Experience’ series will be held in Dallas and Austin, Texas. Altivon designs and implements contact center solutions that reduce customer effort, leading to better customer experience.

“Contact centers play a pivotal role in customer experience,” said Frank Tersigni, Altivon Executive Vice President. “Recent research shows that contact centers can strongly influence loyalty and experience by reducing the effort customers must exert. Our seminar series examines both the research findings and ways to implement change.”

Attendees will:

  • Learn what drives loyalty and what does not—from a groundbreaking research study conducted by the Corporate Executive Board
  • Hear key findings on how and why customers complain
  • Discover 10 remedies complainants want most and how to achieve them while building customer loyalty
  • Review contact center technologies and processes that can effectively reduce customer effort

Event Details

The seminar series starts in Dallas on October 21, followed by Austin on October 22. The events are free and include a full served lunch.

For more information or to register for these events, go to the following links:

http://www.altivon.com/event/rethinking-customer-experience-seminar-dallas/

http://www.altivon.com/event/rethinking-customer-experience-seminar-austin/

Speakers

Sheila McGee-Smith is a strategic consultant focused on the contact center and enterprise communications since 1990. She is Contact Center Track Chair for Enterprise Connect and No Jitter blog contributor.

Mary Murcott is President of the Customer Experience Institute for Dialog Direct. Recently, she was interviewed on CNBC, met with President Obama and featured in the Made in America series.

Frank Tersigni, Altivon Executive Vice President, regularly presents at industry functions and executive meetings, providing insight into such leading contact center initiatives as multi-channel support, customer experience management, social media and mobility.

For more information on speakers go to http://www.altivon.com/texas-seminar-series-speakers/

About Altivon

Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer experience, and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the U.S. and Canada.

Contacts

Altivon
Frank Tersigni, 602-797-1250
Executive Vice President
Frank.Tersigni@altivon.com

Release Summary

Altivon to host seminar series focused on improving customer experience through the contact center. Featured speakers in Dallas and Austin include industry experts Sheila McGee-Smith and Mary Murcott.

Contacts

Altivon
Frank Tersigni, 602-797-1250
Executive Vice President
Frank.Tersigni@altivon.com