SAN DIEGO--(BUSINESS WIRE)--The Service Industry Association (SIA), a non-profit association of enterprises involved in the support of high technology products, announces its member participation at the recent Field Service Event in Atlanta. Tom York, CEO of Essintial Enterprise Solutions, Frank D’Alessio, President of Maintech, and Chad Peters, Instructional Facilitation Lead, of Service Express, Inc. (SEI) presented, and participated in panel and roundtable discussions to address trends and initiatives impacting field service organizations around the globe.
“Field service management is an ongoing evolution across industries,” commented Jen Montgomery, Executive Director Field Service Events, of WB Research, the Field Service East host and organizer. “In our 15 years of supporting this industry through our various conferences, participants emphasize the importance of this constant change and the need to embrace, and more importantly share, best practices. We are excited about the growing participation of ISOs and related technical support organizations, as their issues mirror those of the OEMs.”
Tom York hosted a roundtable titled “The Internet of Things” on the first day of the conference, and then led a session two days later around “Labor as a Service.” His presentation emphasized the importance of flexibility and scalability within the field service organization. Frank D’Alessio contributed to a panel discussion titled “Driving Sustainable Change in Field Service Organizations” to talk about the shifts in the financial services markets that Maintech supports. “Utilizing Mobile Technology Advancements To Do More With Less” was the title of the panel that Chad Peters joined to discuss the tools and techniques to maximize mobility in the field.
About the SIA
The mission of SIA is to promote service partnerships and to serve as a forum for members to enhance their businesses for the betterment of the industry. The SIA was founded in 1985 as the leading trade association for companies engaged in the repair of electronic hardware and those that support the industry. Members include independent service providers, consultants, software companies, OEMs, and logistics support companies. The SIA was instrumental in fighting for the rights of end users in the Right to Repair Act (part of the DMCA since 1998) and supports all owners’ rights groups for open and competitive service. Member companies cover the globe and include North America, South America, Europe and APAC. Learn more about the SIA at www.servicenetwork.org.
Upcoming SIA events include:
- October 16, 2014: APAC Roundtable, KL Malaysia
- December 11, 2014: Roundtable in Phoenix, AZ
- March 15, 16, 17, 2015: Executive Summit for Service Leaders in Las Vegas NV