SALT LAKE CITY--(BUSINESS WIRE)--LANDESK, a global leader in delivering user-oriented IT solutions that solve systems, assets, security, mobility and IT service management challenges, today announced that the latest version of LANDESK Service Desk has received PinkVERIFY 2011 certification from Pink Elephant, the world leader for ITIL and IT Service Management (ITSM) consulting, in all 15 IT Infrastructure Library (ITIL) processes.
“We are very proud to be independently proven and validated capable to this highest level,” said Ian Aitchison, ITSM product director at LANDESK. “PinkVERIFY's certification is widely recognized as the industry standard for IT services. Its objective approach adds further credibility to our service desk product set. This certification helps the Service Management market understand that LANDESK Service Desk has been proven capable in supporting any organization as it matures and evolves into greater levels of IT capability over time.”
PinkVERIFY provides a set of criteria to rate ITSM-compatible software tools. It also provides verification that a particular software tool supports the best practice framework for ITSM. To achieve PinkVERIFY certification, an ITSM vendor must go through a rigorous assessment, satisfying 100 percent of the criteria for each specific process.
The certification achieved for the latest version of LANDESK Service Desk has been achieved for the following 15 ITIL processes: Request Fulfillment, Service Catalog Management, Incident Management, Knowledge Management, Problem Management, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Event Management, Availability Management, Capacity Management, Financial Management, IT Service Continuity Management, Service Level Management and Service Portfolio Management. The certification achieved for these processes is PinkVERIFY 2011, based on processes defined in ITIL 2011.
By achieving the highest possible level of certification for LANDESK Service Desk once again, LANDESK continues to demonstrate its commitment toward ensuring its products and services are the best in the industry.
“Once again LANDESK Service Desk is right there with ITIL compatibility,” said David Ratcliffe, president of Pink Elephant. “After many years of support for ITIL practices, LANDESK Service Desk v7.7.3 now has PinkVERIFY 2011 certification for a total of 15 processes. That’s no small achievement and means LANDESK joins an exclusive group of just a small handful of ITSM software vendors providing the current maximum level of ITIL support according to PinkVERIFY 2011. Very well done.”
About LANDESK Software
LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.
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