COSTA MESA, Calif.--(BUSINESS WIRE)--SYSPRO, a developer of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that Ann Grackin, CEO of ChainLink Research, has in a recent report cited the benefits of SYSPRO’s organically built, end-to-end, single-source ERP solution. The result, says Grackin, is the “type of deep data integration that is facilitating faster decision-making capabilities.”
In her paper “Moving Off and Moving Up Part 2,” Grackin sees today’s ERP market growth falling into three categories: Companies seeking their first solution; Customers seeking a refresh/upgrade to their existing ERP; or Maintenance only customers. “Unfortunately,” states Grackin, “existing ERP providers are failing to address the pent-up demand by existing users who are seeking more functionality or newer tools to augment their ERP solutions.”
Grackin also cautions that a changing work force is also having a greater impact on the tech market each year. “The evaluation team looks a bit different these days with a new generation of decision makers – echo boomers,” she says, adding, “Their tastes in technology are significantly different. This again is a huge risk and opportunity for ERP.”
“However,” notes Grackin, “the ERP market, in spite of challenges, continues to thrive.” She adds, “Questions still persist if there are too many products for the marketplace. There are many solutions whose sales are very limited or not at all and whose ERP is not maintained on behalf of the customer.”
Grackin adds a cautionary note: “The technology edge and vertical expertise are critical, but how well the company cares for the customer has to matter as much.”
Joey Benadretti, president, SYSPRO USA, comments, “I agree that the customer experience is the critical component for long term true satisfaction, provided that the necessary functionality and technology are in place. I am pleased to say that SYSPRO continually strives to offer a technologically superior product with an ongoing emphasis on customer service.”
The ChainLink Research Report, “Moving Off and Moving Up Part 2,” is available at: http://www.clresearch.com/research/detail.cfm?guid=7F8B57CC-3048-79ED-9955-5C54FCA2F1F5
Since its founding in 2003, ChainLink Research has quickly established its growing influence and thought leadership in Supply Chain Management. As the leading Supply Chain research firm, ChainLink works on emerging and validated best practices enabling its customers to achieve leadership in their chosen markets.
SYSPRO is one of the longest standing and largest independent, international providers of ERP systems for mid-market manufacturers and distributors worldwide. SYSPRO has for more than 35 years delivered on its promise to provide thousands of its customers globally with the tools required to effectively operate and compete. Backed by a truly dedicated and professional team of employees and partners around the world, the company’s ability to innovate and develop technologies based on the needs of customers is one of the reasons why SYSPRO enjoys one of the highest retention rates in the industry.
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For more information, visit: www.syspro.com or call Stanley Goodrich: 714/437-1000
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