CHICAGO--(BUSINESS WIRE)--Protection 1, the largest full-service business and home security company in the U.S., today announced that its Network Operations Center (NOC), part of its Integrated Systems Operations, has received Cisco Cloud and Managed Services Express Partner Certification status. Protection 1 is the only security systems integrator to hold this designation. Express Cloud and Managed Services certification recognizes companies who have attained the expertise in the preparation, planning, designing, and implementation phases for selling and supporting cloud or managed services based on Cisco platforms.
Located in Newark, DE, the Network Operations Center has a dedicated staff of Cisco Certified, Meraki Certified, and Sonicwall Certified team members. The NOC is primarily focused on providing real-time monitoring of IT-sensitive systems, including up/down status and network performance metrics. In addition to monitoring systems for performance and potential problems, the NOC also designs, installs and commissions LAN/WAN networks for companies that either do not have the internal resources to accomplish this task on their own or for those who want a dedicated security only network. The addition of the Cisco Cloud and Managed Services Express Partner Certification introduces a new level of capabilities and expertise to the NOC in this growing outsourced services market.
The genesis of the Integrated Systems Operations and its Network Operations Centers came as a result of two important acquisitions Protection 1 made over the past two years, Fort Worth Texas-based, Suntera Security, and Newark, DE-based Integration Logistics. These two companies provided Protection 1 with enhanced system integration capabilities with a focus on IT-centric systems and certifications.
“Protection 1’s ongoing investment in technology and the skill sets of our team members give us the ability to deliver more than just security integration to our customers,” said Christopher BenVau, Senior Vice President of Enterprise Solutions for Protection 1. “We are seeing more of our customers implementing networks that are separate from their customer data and POS networks to ensure a higher level of security due to recent data breaches. This trend makes the services provided by the Network Operations Center even more important as our customers’ needs evolve.”
The NOC team can design and deploy the customers’ network, implement and manage broadband connections and design and implement VoIP systems. The Network Operation Monitoring Center can notify a customer that their IP camera is out before they even realize it. With the large storage arrays in use today, one unknown failed hard drive could bring down an entire system, potentially destroying all of the archived video. The NOC can monitor the health of these hard drives as well and immediately notify the customer of the failed drive, while scheduling a service call to remedy the situation and minimize loss. Cloud-based services managed from the NOC include a web-based dashboard that allows management and reporting of all IT environments including networks, security, and IP telephony along with Cloud back-up and disaster recovery services.
“Protection 1’s Cisco Certified Network Operations Center makes us unique in the security and national integrator space,” stated Timothy J. Whall, CEO at Protection 1. “Our commitment to being a multi-faceted partner to our customers takes us far beyond the role of a traditional security provider.”
About Protection 1
Protection 1, the largest full service business and home security company in the U.S., provides installation, maintenance, and monitoring of single-family home security systems, business security systems and multifamily security systems.
Protection 1 serves nearly 2 million customers and employs over 3,500 people in more than 70 office locations and five UL Certified monitoring centers across the country. The company has a 97.3% customer satisfaction rating and an A+ Better Business Bureau Rating. In keeping with the company’s unwavering focus on customer service, the automated phone attendant has been removed, allowing customers to interact immediately with customer care personnel. In addition, Protection 1 has introduced its Tech Tracker notification service as well as a same-day service policy.
In addition, Protection 1 offers network management services through its Network Operations Center and is the only company in the security industry to hold Cisco Cloud and Managed Services Express Partner Certification.
Since 2012, the company has been recognized by leading industry publications SDM Magazine and Security Sales and Integration as Dealer of the Year and Installer of the Year respectively for the company’s commitment to its customers, the industry and the communities it serves. . For more information about Protection 1, visit Protection1.com.