Research and Markets: Global Cloud Based Contact Center (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting) Market Report 2014 - 2019

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/pj2xkk/cloud_based) has announced the addition of the "Cloud Based Contact Center Market by Solution, & by Application - Worldwide Forecasts and Analysis (2014 - 2019)" report to their offering.

The cloud based contact center market is expected to grow from $4.15 billion in 2014 to $10.9 billion by 2019, at a CAGR of 21.3% from 2014 to 2019

The cloud based contact center market analysis consists of various types of solution, service, application, vertical, and region. The overall market size is found by adding up the market size of each solution and service such as training, consulting and system integration service and support and maintenance service.

The cloud' is a delivery model of information technologies based on internet protocols. The cloud has seen unparalleled demand and growth in the contact center market over the past few years. The cloud based contact center is a deployment model that enables organizations to setup their contact center in a remote, third party's data center. It enables greater flexibility, scalability and business agility for contact centers, while saving significant costs over the long term.

In cloud based contact center market, each solution and service is playing an important role in the market. These solution and service support various applications including call routing and queuing, data integration and recording, chat quality monitoring, real time decision making and work force optimization.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Industry Trends

7 Cloud Based Contact Center Market, By Type

8 Cloud Based Contact Center Market, By Deployment Model

9 Cloud Based Contact Center Market, By Application

10 Cloud Based Contact Center Market, By Vertical

11 Cloud Based Contact Center Market,By Region

12 Competitive Landscape

13 Company Profiles

  • 3clogic
  • 8X8 Inc.
  • Aspect
  • CISCO
  • Connect First
  • Five9
  • Genesys Telecommunications Laboratories Inc.
  • Incontact
  • Interactive Intelligence
  • Oracle Corp.

For more information visit http://www.researchandmarkets.com/research/pj2xkk/cloud_based

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Telecommunications and Networks

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Telecommunications and Networks