Alabama Emergency Group Chooses McKesson Business Performance Services

Group transitions from in-house process for access to increased resources

ATLANTA--()--Premier Medical PC, a 12-physician group providing emergency medical services for St. Vincent’s East Hospital in Birmingham, Ala., is partnering with McKesson Business Performance Services (McKesson) to reduce overhead, improve coding, billing and A/R management and to strengthen financial and clinical reporting.

Premier Medical handles about 53,000 emergency visits annually at St. Vincent’s East. The group also operates an urgent care facility in nearby Pelham, Ala. The urgent care center logs about 10,000 annual patient visits.

McKesson will provide Premier with a full spectrum of revenue cycle management services, including coding, billing, claims submission, A/R management, business intelligence reporting, regulatory compliance, physician documentation education, PQRS compliance and managed care negotiations assistance. Premier’s claims will be processed through McKesson’s Emergency Medicine office in Jacksonville, Florida.

Sherri Hickman, chief executive officer of Premier, said the decision to shift from internal billing to revenue cycle partner was driven by a realization that the practice could reduce costs while benefiting from a wider range of resources.

“We analyzed where we were with internal billing and came to the conclusion that there was no way we could hope to duplicate the scope of services that McKesson provides,” Hickman said. “That, coupled with lower overall costs, made the decision easier for us. Ultimately what McKesson delivers is the peace of mind that comes with knowing that all phases of our revenue cycle are being handled expertly and efficiently. That confidence allows me to focus on other tasks and responsibilities.”

Hickman added that the detailed productivity and volume reports McKesson produces from claims information are important tools for optimizing emergency room staffing.

“Emergency medicine is entirely episodic and unscheduled, so it is essential that we accurately anticipate periods of the greatest demand in order to be properly staffed,” she said. “McKesson’s reporting tools not only help us do that, but they also generate key information about the services we’re providing as well as accompanying financial data. For us, gaining this level of insight into the inner workings of our practice is unprecedented and enormously helpful.”

Pat Leonard, president of McKesson Business Performance Services, said McKesson has developed a comprehensive process to help ensure that the transition from in-house billing is accomplished with minimal financial and operational disruptions.

“Given the pace of emergency medicine and the critical services it provides, there isn’t much margin for error when it comes to implementing an essential practice component like revenue cycle management,” Leonard said. “That’s why we constantly strive to make the transition as seamless and as invisible as possible.”

About Premier Medical PC

Birmingham, Alabama-based Premier Medical PC is an independent practice that provides emergency medicine services for St. Vincent’s East hospital and for an urgent care facility in Pelham. Founded in 1946, St. Vincent’s East is a 328 in-patient hospital serving Jefferson County, which has a population of approximately 659,000.

About McKesson Corporation

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit


Sandy Laudenslayer, 770-237-7820


Sandy Laudenslayer, 770-237-7820