SOUTH SAN FRANCISCO, Calif.--(BUSINESS WIRE)--VOX Network Solutions, a leading provider of solutions and services for enterprise businesses, today announced that Chanley Geveshausen, a Contact Center industry expert joined VOX effective July 1, 2014 as the Director of Contact Center Solutions.
“I am pleased to welcome Chanley to the VOX Team,” said Scott Landis, President and CEO, VOX Network Solutions. “His experience in designing contact centers focused on the customer experience is unmatched. As we continue to successfully grow and expand our unique VOX Process Optimization Program (vPOP™), Chanley will be a great resource to take us to the next level.”
vPOP is VOX Network Solution’s rigorous and proven methodology to help companies improve their business operations and capture new financial gains as part of the outcome. With vPOP, VOX takes a deep dive into how a customer’s organization operates by identifying and addressing critical areas of financial gains and efficiencies. VOX provides a business roadmap to optimize processes, prioritize information technology investments, and increase productivity, all while yielding substantial returns to the bottom line. VOX customers who have participated in this program see their businesses experience greater customer satisfaction, optimized workflows, incremental financial gains and a defined technology ROI roadmap. The value of vPOP can be applied to large and medium-sized organizations in healthcare, finance, manufacturing, and state and local government.
Mr. Geveshausen comes to VOX with more than 20 years of contact center executive level experience. Prior to joining VOX, he spent 3 years at Windstream’s Integrated Solutions Group where he led the Contact Center and Professional Services Practice Nationwide. Before Windstream, Geveshausen served as Director of Contact Center Solutions at Cerium Networks. Prior to joining Cerium Networks, Mr. Geveshausen held executive level roles with Avaya, Lucent Technologies, and AT&T, leading Professional Services Deployment and Implementation teams.
About VOX Network Solutions
VOX Network Solutions is a leading provider of converged voice and data solutions and services to corporate enterprises. The company’s extensive knowledge and expertise uniquely positions VOX as a sole-source provider of advanced communication networks to businesses across a wide range of industries.
VOX specializes in helping companies plan and implement innovative information technologies that accelerate business growth while protecting the bottom line.
VOX has partnered with leading technology providers to deliver complete solutions for IP telephony, unified communications, contact centers, data networking, security, wireless and mobility. VOX’s engineering resources excel at network infrastructure planning and design, installation and integration, maintenance and monitoring.
Headquartered in the San Francisco Bay Area, VOX Network Solutions customers can be found across the United States. Visit the company online: www.voxns.com | Twitter @voxns | VOX Network Solutions Products and Services | LinkedIn | www.facebook.com/VOXNS