DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/ddpn3l/winning_and) has announced the addition of the "Winning and Retaining Business in the Australian Mining Equipment Sector, 2014" report to their offering.
In February and March 2014, surveyed were 110 mine managers, maintenance managers, procurement managers and other key decision-makers in over 90 operating Australian mines. The survey primarily assessed heavy mobile equipment, however respondents were also asked about their practices and preferences in areas such as mining software, technology, and maintenance.
- When choosing an equipment supplier, respondents rate Production reliability and quality' and the Availability of replacement parts' as most important. However, over half of respondents feel that suppliers need to improve in the latter.
- Overall the major suppliers perform well in terms of customer satisfaction, however, their weakest ratings were given for two of the three most important factors for respondents.
- Account managers make a significant impact in the selection process with 77% of respondents citing Better understanding of your needs' and 81% indicating Better ability to build a long-term relationship' as differentiating factors when choosing their current main supplier.
- There was a greater likelihood for respondents to switch supplier where satisfaction was low. While on average 7% plan to switch supplier within the next five years, this percentage is much higher for respondents whose satisfaction scores were below average.
- Although most are loyal to their suppliers, customers are specifically looking for improvements in parts availability, product quality and the ability to support cost reductions.
Key Topics Covered:
1 Executive Summary
2 Customer Priorities in Supplier Selection
3 Supplier Performance and Key Success Factors
4 Customer Retention and Key Improvement Areas
5 Action Points and Recommendations
- Atlas Copco
- Detroit Diesel
- Hastings Deering
- Ingersol Rand
- Weir Minerals
For more information visit http://www.researchandmarkets.com/research/ddpn3l/winning_and