COSTA MESA, Calif.--(BUSINESS WIRE)--SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on premise and cloud-based utilization, announced today that the company is a Bronze American Business Award (“Stevie”) Winner in the category: Customer Service Department of the Year – Computer Software – 100 Or More Employees.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.
Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.
SYSPRO has a customer retention rate of 98%, one of the highest, if not the highest, in the software industry. While this high customer retention rate can be attributed to the excellence and ease-of-use of SYSPRO ERP (Enterprise Resource Planning) Software, this high rate can also be attributed to the stringent customer relations program in place at SYSPRO.
The company’s fully staffed Customer Relations Department, which reports directly to SYSPRO USA Company President, Joey Benadretti, follows an exacting program, developed over the years to anticipate and fulfill customer needs.
While elevating customer satisfaction is the responsibility of the SYSPRO Customer Service staff, customer relations and retention are also the responsibilities of every SYSPRO employee, stresses Benadretti, noting, “Our success is based on the success of our customers. SYSPRO has repeatedly set itself apart in the ERP landscape by putting the needs of our customers first. We focus on the continuous improvement of their businesses, helping them to migrate to higher levels via the innovative use of technology and people.”
The well-regarded SYSPRO Customer Service Program and high customer retention rates have also been the subject of advisories by software industry analysts, the most recent being an opinion write up by IDC Analyst Mary Wardley, who notes: “The ‘century of the customer’ has centered on increasing customer experience and, powered by social media, is motivating organizations to invest in their customer-handling infrastructure.”
Wardley concludes: “SYSPRO is exemplary of a company that exemplifies the ‘culture, strategy, and processes’ component of IDC's CX taxonomy . . . ”
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Since its inception in 1978, SYSPRO has been delivering state-of-the-art business solutions to some of the world's leading manufacturing and distribution companies. As a global leader in the production of world-class ERP software, the company now caters to the specialized needs of over 15,000 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK. Follow SYSPRO on:
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