KXEN Customers Achieve Faster Model Development and More Accurate Targeting According to Independent Research Firm

Benchmark report shows that KXEN users are 50% more likely to target customers through personalized offers

KXEN customers can build and deploy predictive models in less than a third of the time than organizations using other predictive analytics and data mining solutions

KXEN users are more likely to use behavioral data like website clickstreams and call center logs, which are critical to big data initiatives, to help generate relevant marketing offers in real-time

SAN FRANCISCO--()--KXEN, the leading provider of predictive analytics for business users, offers a more powerful approach to marketing—enabling customers to deliver higher quality leads and achieve higher returns on marketing investments than other predictive analytics solutions.

Findings from the Aberdeen Group research report “KXEN Customers Achieve Rapid Model Development and Precise Targeting,” published in April 2012, and prepared by David White, Senior Research Analyst, Business Intelligence, indicate that KXEN’s InfiniteInsighthelps customers to build and refresh models faster, helping marketing be more productive and improve targeting effectiveness. According to the report:

  • KXEN enables more accurate targeting: KXEN customers are more likely to be able to design customized offers for market segments and individuals than their peers (40-50% more likely to have that capability). Aberdeen's data shows that organizations that were able to provide offers customized for individuals enjoyed a marketing response rate 75% higher than those that could not.
      Percentage of respondents, n=112
      KXEN customers     All Marketing     More Likely
Provides offers customized to market segments     83%     57%     45.6%
Provides offers customized to individuals     61%     41%     48.8%
Source: Aberdeen Group, January, 2012
  • KXEN customers have better access to behavioral data, such as website clickstreams and call center logs: KXEN customers are almost 30% more likely to use behavioral data, such as website clickstreams and call center logs, than other marketing organizations; they are also almost 60% more likely to have this data integrated into a single source, which is essential to assembling analytical data used in building predictive models. According to Aberdeen’s recent research into big data, 74% of survey respondents believed it was important to address clickstream data as part of their big data initiatives. KXEN customers are able to use this information as well as other behavioral data to help generate relevant marketing offers in real-time, or to feed into offline marketing campaigns, like direct mail outreach.
      Percentage of respondents, n=112
      KXEN customers     All Marketing     More Likely
Access to customer behavior data     89%     69%     29.0%
Access to all customer transactional data     86%     73%     17.8%
All customer data integrated into single source     58%     37%     56.8%
Source: Aberdeen Group, January, 2012
  • KXEN customers build and refresh models faster: KXEN customers can build and deploy predictive models in less than a third of the time than organizations using other predictive analytics and data mining solutions. Additionally, KXEN customers are able to refresh existing models up to 5x faster than other organizations, and report reducing the time to retrain a model from ten days to just two. KXEN’s performance is underpinned by the degree of automated support offered for both data preparation and model building, which are the most time-intensive activities in predictive analytics model creation.
      Time in days, n=112
      KXEN customers     All Marketing     Difference
Time to refresh model     2     10     5.0x faster
Time to build and deploy     10     37     3.7x faster
Source: Aberdeen Group, January, 2012
  • KXEN customers enjoy benefits which lead to improvements in marketing productivity: KXEN customers are also 67% more likely to find the output of predictive models easily integrated into existing applications and processes. By maintaining a repository for re-use of predictive models and incorporating campaign results back into models, marketers can reduce cycle time and more completely realize the potential of the models.
      Percentage of respondents, n=112
      KXEN customers     All Marketing     More Likely
Incorporate campaign results back into predictive models     75%     40%     87.5%
Repository to manage multiple predictive models     55%     34%     61.8%
Output easily integrated into existing applications / processes     55%     33%     66.7%
Source: Aberdeen Group, January, 2012
  • Predictive analytics improves marketing performance: Marketing organizations that use predictive analytics see 76% higher click-through rates and almost twice the sales lift of marketers that do not use this technology. KXEN customers can target their marketing more precisely than other marketers, build and refresh models more quickly, and tap into richer and more complete data sources – all of which are foundational components in which a successful predictive analytics program is built.

“The top two pressures facing marketers today are delivering high quality leads and demonstrating a return on investments,” said David White, Senior Research Analyst, Business Intelligence, at Aberdeen Group. “Our research found that KXEN improves the speed of model development, the quality of targeting and the ability to tap into richer data, making a significant impact on marketing performance.”

“At KXEN, we’re committed to continuously improving our automated approach to predictive analytics and data mining on petabytes of big data,” said John Ball, CEO of KXEN. “We’re pleased to see that the Aberdeen Group’s benchmark research validates the results our customers have realized using InfiniteInsight™ relative to their peers that are using other, less automated legacy approaches.”

To see the full Aberdeen report, please visit: www.kxen.com/res-offer/aberdeen2012

Supporting Resources

For more information on KXEN and InfiniteInsight™, please visit:

• Website: http://www.kxen.com
• Blog: http://www.kxen.com/blog
• Facebook: www.facebook.com/infiniteinsight
• Twitter: http://www.twitter.com/kxen
• LinkedIn: www.linkedin.com/company/kxen
• YouTube: www.youtube.com/kxen

About KXEN

KXEN is revolutionizing the way companies use predictive analytics to make better decisions. Based on patented innovations, the company's flagship product, InfiniteInsight™, delivers orders of magnitude improvements in speed and agility to optimize every step in the customer lifecycle – including acquisition, cross-sell, up-sell, retention and next best activity. Proven with over 400 deployments at companies such as AAA, Allegro, Bank of America, Barclays, Belgacom, CBS Interactive, ING Direct, Lowe’s, Meredith Corporation, Mobilink, PT XL Axiata, Rockwell, Rogers, Sears, Shutterfly, Stage Stores, U.S. Cellular, and Vodafone, KXEN solutions deliver predictive power and infinite insight™. KXEN is headquartered in San Francisco, California with field offices in the U.S., Paris and London.

Contacts

KXEN, Inc.
Andrew Savitz, 415-904-4168 (Media)
andrew.savitz@kxen.com

Release Summary

KXEN customers can build and deploy predictive models in less than a third of the time than organizations using other predictive analytics and data mining solutions.

Contacts

KXEN, Inc.
Andrew Savitz, 415-904-4168 (Media)
andrew.savitz@kxen.com