ATLANTA--(BUSINESS WIRE)--TRC Staffing Services, Inc. announced that it has been named to Inavero’s 2012 Best of Staffing™ Client and Inavero’s 2012 Best of Staffing™ Talent list. Best of Staffing, presented in partnership with CareerBuilder®, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Fewer than one percent of North American staffing firms have been named to the 2012 Best of Staffing Lists. This year marks the third consecutive Best of Staffing Client and Talent recognition for TRC Staffing Services, Inc., and the second consecutive Best in Staffing Talent for TRC Professional Solutions.
“We are so excited to be on Best in Staffing list for the third year in a row,” said Brian Robinson, TRC Staffing Services, Inc. President and CEO. “It’s nice to be recognized for putting your customers first and treating your talent right, which is our most important priority. We will do everything we can to keep up this level of exceptional client service.”
TRC Staffing Services, Inc. and TRC Professional Solutions went through a rigorous survey process to be considered for the award. The average Best of Staffing winner received a score of 9 or 10 out of 10 from approximately 74 percent of their clients, and 73 percent of the people they placed in jobs. Fewer than 1% of all staffing firms made the final list.
TRC Staffing Services, Inc. secured their place on the winner list by obtaining at least a 55% Net Promoter Score® for extraordinarily high levels of client satisfaction, and at least a 50% Net Promoter Score (NPS)® for an extraordinary high level of talent satisfaction. In addition, TRC Professional Solutions secured their place on the winning list by obtaining at least a 50% Net Promoter Score (NPS)® for an extraordinary high level of talent satisfaction. These scores are well above national staffing industry's Net Promoter Score benchmark for client and talent satisfaction, and these awards define the staffing industry's elite leaders in service quality and their commitment to client and talent satisfaction.
“The staffing industry continues to play a key role in helping to revitalize the economy,” said Eric Gregg, Inavero’s Founder and CEO. “Staffing firms give growth-minded organizations a more flexible alternative to recruiting their own employees, letting both the employee and employer determine if the fit is right for a more permanent position. Both sides receive tremendous value in a flexible, yet meaningful working relationship, and as they engage with staffing firms to help achieve those goals, the service experience they have is very important to their success. The Best of Staffing lists are a resource for businesses and talent who are trying to find staffing firms that provide exceptional service.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about TRC Staffing Services, Inc. visit www.trcstaffing.com.
About TRC Staffing Services, Inc.
TRC Staffing Services, Inc. is a full-service staffing solutions provider with over 30 years of industry experience. Established in 1980, TRC is one of the largest privately-held staffing firms in the country. Like his father, President and CEO Brian Robinson remains focused on the idea that the marketplace continues to need a business built on principles and values, committed to providing the highest level of service in the industry. TRC has 45 locations in 13 states, providing traditional staffing services, professional and technical staffing, and management services to some of the country's leading companies. For more information, visit www.trcstaffing.com.
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld