SAN CLEMENTE, Calif.--(BUSINESS WIRE)--Elevate, Inc., a wholly owned subsidiary of Highland Business Solutions (OTCBB: HGLB), today announced the election of Kathy Roberts to the Elevate Board of Directors, effective immediately. Ms. Roberts is the CEO and Chairwoman of the Board of Santa Fe Trust, and the former President and COO of Discover Bank.
“We are very pleased that Kathy has accepted the appointment to our Board,” commented Elevate Chairman and Chief Executive Officer, Wright W. Thurston. "Her exemplary work in operations, customer relations, and community involvement truly embody the philosophy upon which Elevate was founded. We look forward to the benefit her insight will bring as we continue to improve the digital service industry’s first relationship-centered direct sales and support model.”
Mr. Roberts’ began her career in Seattle, as a temporary customer service representative at Sears, Roebuck & Company during the holiday season of 1971. Management was quick to recognize her talent and within a short time gave her management responsibilities over human resources, followed by additional responsibilities over customer service.
In 1986 Ms. Roberts took the assignment to manage human resources at various operational centers for Sears’ Credit fledgling consumer credit company, Discover Card. Shortly thereafter, Ms Roberts assumed control of the company’s 24-hour customer service inbound call center, card member security, physical security and operations budget as the Director of Operations.
By 1997 Ms. Roberts was appointed Vice President and General Manager of Salt Lake City operations, and in that capacity managed new accounts, customer service, product marketing and loan activity. Three years later Ms. Roberts was appointed President and Chief Operations Officer of Discover Bank, and remained in that position until her retirement from the Company in 2006.
For over 34 years, Ms. Roberts has, through her work ethic, determination, and aptitude for creating customer-centric business processes, played in instrumental part in the transformation of the financial services industry.
Ms. Roberts has provided philanthropic leadership in her local and national communities through her membership of the Delaware Board of Junior Achievement, the Delaware Board of the YWCA, and the Board of Directors of the Morgan Stanley Charitable Trust.
“Great companies and great careers are built on the foundation of great customer interaction,” remarked Ms. Roberts, “and Elevate can provide that interaction and that career opportunity by introducing real communication to the communications industry.”
Elevate provides data, voice, video, mobile and security solutions in 22 major markets through a network of independent Certifiable Geniuses. Elevate is a wholly owned subsidiary of Highland Business Services, Inc.
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