Survey Data Reveals Current Technology Limits Workforce Today; Professionals Ready for Unified Communications

Out of 500 professionals surveyed, less than 30 percent are aware of unified communications capabilities to enhance employee productivity in and out of the office

MUKILTEO, Wash.--()--Teo (, an innovative telecommunications company, today released results from a survey on unified communications (UC) traction in the workplace. The study, conducted by a leading market research firm, polled more than 500 professionals, mostly in middle management- to senior management-level positions across 13 industries, to gauge their knowledge of UC functionality, capabilities and benefits, specifically related to how the technology enables them to more efficiently work outside of the office.

Teo’s study, titled “The State of Unified Communications: Adoption Drivers in 2011,” revealed that the majority of professionals surveyed are restricted in their ability to work effectively outside the office due to limited or no UC functionality. The survey also found that organizations that do have unified communications technology may not be leveraging their investment to its full potential.

“In today’s connected world, the ability to work remotely should be a no-brainer,” said Thomas Beck, director of marketing and business development at Teo. “However, the results of our survey indicated that information workers today don’t feel like they are as effective working remotely due to the technology solutions available to them. With the help of quality UC systems, employees are able to have all of their communication tools at their disposal instantly, no matter what their location and the potential for greater work life balance.”

Other findings resulting from Teo’s survey include:

  • Thirty-seven percent of respondents said they are not satisfied with the current technology available to work remotely.
  • Only 25 percent of respondents spend more than half their time working outside of the office, revealing a lack of flexibility from employers to offer telecommuting options.
  • The majority of respondents (75 percent) spend more than half their time at their desks, citing the difficulty of doing their jobs effectively while working remotely as the main reason.
  • After reading a definition of a UC system, 64 percent of respondents found the idea of using UC to more efficiently work outside the office an appealing idea.

Additionally, 68 percent of respondents indicated they did not know whether or not their organization was using UC. Based on the types of capabilities respondents noted they currently have, including the ability to access all communications tools through a single interface and advanced routing functionality, results indicate that it’s likely their organization does have some type of UC system that they are unaware of. This highlights the importance of communicating the benefits of UC throughout an organization in order to ensure it is being leveraged to its full potential to achieve the highest return on investment.

With increasing demand for smart phones, tablets and real-time capabilities in the consumer marketplace, companies will feel increased pressure to support their workforce with enhanced technology in order to enable them to stay productive both in and out of the office. Despite the data point that respondents’ most-valued technology capability currently was the ability to connect with co-workers and clients via their mobile device, many companies today have not fully realized the power of this new generation of devices and applications in their business setting.

Teo’s UC system enables companies to offer a flexible work environment by integrating core communications capabilities such as email, voicemail, voice-conferencing, desk phones, mobile phones, soft phones, IM, fax and call recording into one unified platform. With Teo’s UC system’s advanced mobile capabilities, today’s information workers can be as productive, if not more, working remotely as they are at their desks. The open source technology also integrates easily with existing infrastructures and is scalable and flexible to enable ease of management.

“With Teo, UC goes one step beyond enabling individual mobile workers to enable a true mobile workforce,” Beck continued. “However, many companies have yet to realize the value of UC in creating a truly unified and connected mobile workforce. As companies continue to explore ways to offer their employees more flexibility and remain competitive, UC will become a must-have solution.”

Additional details and survey data are available at

About Teo

Teo (formerly Tone Commander Systems) is an innovative telecommunications company specializing in telephone and network solutions for Fortune 1,000 companies, government agencies, educational institutions and small and large businesses around the world. The company, located in Mukilteo, WA, offers several made-in-the-USA products, including U.S.-manufactured VoIP telephones, Unified Communication Systems, Enhanced 911 (E911) Response Systems, NT1 ISDN Network Terminations, ISDN Centrex Attendant Consoles and ISDN telephones. For more information about Teo, please visit or call 800-524-0024.


Nyhus Communications LLC for Teo
Michelle Craig or Katie James, 206-323-3733 or

Release Summary

Teo today released results from a survey on unified communications (UC) traction in the workplace. Less than 30% are aware of UC capabilities to enhance employee productivity in and out of the office.


Nyhus Communications LLC for Teo
Michelle Craig or Katie James, 206-323-3733 or