WAYNE, Pa. & NEW ORLEANS--(BUSINESS WIRE)--HardMetrics, the leading provider of performance management and operational analytics solutions for call center driven organizations, announced that its HardMetrics Performance Manager business intelligence solution has been optimized for use on tablet devices including the Apple iPad, Motorola Xoom, Samsung Galaxy and BlackBerry PlayBook, among others. HardMetrics’ announcement was made from the International Customer Management Institute’s Annual Call Center Expo (ACCE 2011), where the company is exhibiting.
This announcement reflects HardMetrics’ continuing commitment to pursuing the mass adoption of powerful, flexible and cost-effective operational analytics and business intelligence solutions. Best of all, since HardMetrics Performance Manager is a pure web-based application, tablet-compatible functionality is immediately available to all HardMetrics clients with no need for users to download additional software or applications, and no additional cost. All the user has to do is open the Web browser on their tablet and log in to HardMetrics Performance Manager to gain complete access to all features, functions and capabilities of the solution. This announcement applies to both premise-based deployments and fully hosted SaaS subscriptions.
By optimizing HardMetrics Performance Manager for tablet platforms, HardMetrics takes mission critical business intelligence data and makes it portable, accessible, and actionable on-the-go, enabling users to tap into the trends that impact their business as those trends are unfolding.
Rob Winner, CEO and Founder of HardMetrics, says, “The future of data is mobile. No longer can decision-makers afford to be without access to business performance metrics wherever and whenever their business takes them on the road. HardMetrics Performance Manager is platform agnostic and compatible with any tablet PC that has a browser and web connectivity, and all product features are accessible, along with full data access, navigation and filtering capabilities. For the first time, business intelligence users don’t have to be glued to a desktop or a laptop, or restricted by the limited landscape and features of Smartphone applications. The tablet provides users unrestricted access to dashboards, scorecards, charts, graphs and reports instantaneously.”
Tablet functionality is especially important for HardMetrics users, most of whom are call center-based businesses. Now, executives and managers can have 24/7 access to critical operations and P&L data. Call center managers and supervisors can walk the floor with their tablet of choice in-hand and monitor performance, share agent reports, scorecards and measurements, and conduct impromptu coaching sessions. Mobile access to metrics and analytics can make working in a call center even more dynamic, proactive and efficient.
ACCE 2011 is presented by ICMI, one of the contact center industry’s most respected organizations. Interested in a demo? Stop by Booth 36 or call 610-263-8000.
HardMetrics is a leading provider of on-premise and on-demand analytics and business intelligence solutions for call centers and the companies that depend on them. Organizations of all sizes use HardMetrics to transform call center data into actionable information that drives profitability and customer satisfaction. HardMetrics solutions are easy to deploy and cost effective, enhancing visibility at every level of the enterprise. For more information, please visit the company’s website at http://www.hardmetrics.com/ as well as the company blog at http://blog.hardmetrics.com.