ShoreTel 12 Simplifies Unified Communications with Integrated Collaboration for Enterprise Customers

ShoreTel aims for mass adoption across the enterprise, with enhanced collaboration tools and doubled capacity in new ShoreTel 12 release

SUNNYVALE, Calif.--()--ShoreTel® (NASDAQ:SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today released ShoreTel 12, the latest version of its award-winning UC software. Through a single hardware appliance and unique distributed software architecture, ShoreTel 12 provides a full-featured collaborative UC solution with plug-and-play set-up and simplified management capabilities to streamline and enhance business communications for companies of all sizes.

Designed to take advantage of the uptick in enterprise spending on audio conferencing, Web conferencing and Instant Messaging (IM), ShoreTel 12 gives end users easy access to several new collaborative and productivity-enhancing features: High Definition (HD) audio conferencing, zero-download desktop sharing, XMPP-based Instant Messaging, presence, Microsoft Outlook scheduling and multimedia recording are all integrated in the ShoreTel core platform and available at the user’s fingertips.

For IT and system administrators, enabling collaboration for an enterprise can now be completed in less than 10 minutes. New users can be added to the system with just one click through the ShoreTel 12 simplified initial set-up and configuration process. With ShoreTel Director, an intuitive browser-based administrative interface, the system can be distributed across an organization of up to 20,000 local or remote users, providing a seamless experience to the end user.

“ShoreTel 12 simplifies UC deployment and management while preserving the exceptional reliability, security and flexibility businesses have come to expect from ShoreTel,” said Kevin Gavin, chief marketing officer at ShoreTel. “With ShoreTel 12, organizations can expect a significant productivity boost as end users leverage a powerful feature set that facilitates collaboration for any business task on any device, anywhere, anytime.”

Megan Fernandez, principal analyst of Networking & Communications at Gartner, Inc., stated, “Seamless integration of UC applications is a key to improving usability and the overall value proposition of communications platforms. Having a common user interface for a breadth of collaboration capabilities goes a long way towards delivering an intuitive and integrated UC experience.”

ShoreTel 12 Feature Highlights

ShoreTel 12 includes the following features:

  • Collaboration Tools for Every Employee: Users are empowered to increase collaboration with integrated audio conferencing, Web conferencing and IM incorporated into its core architecture, simplifying deployment and management of the system.
  • Support for Large Enterprises: ShoreTel 12 doubles the capacity from its latest software release and allows enterprise customers of up to 20,000 users to be supported under a single image.
  • Microsoft Outlook 2010 Integration: Users can schedule and join audio conferences with one-click directly on the Microsoft Outlook feature menu. Presence indications are also available within Microsoft Outlook, allowing users to initiate a call or IM conversation and flag for presence changes.
  • Microsoft Exchange 2010 Integration: ShoreTel 12 adds Microsoft Exchange 2010 as an option to act as Unified Messaging Server, allowing customers to leverage any existing investment in Microsoft Exchange deployments.
  • Native Apple Macintosh User Support: In support of the rapidly growing number of Apple Macintosh users in the enterprise, ShoreTel 12 now features a native Mac application called ShoreTel Communicator for Mac.
  • Support for Mobile Users: ShoreTel Communicator now extends UC features to support mobile users on the Apple iPhone, BlackBerry and other popular mobile devices.

“Our experience with ShoreTel Integrated Collaboration has been great and I’m very happy with it,” said Troy Kuskie, IT manager at RMH Group. “ShoreTel is easy to use right out of the box and doesn’t require a lot of training. It really is brilliantly simple.”

“Most organizations view collaboration as an important component of unified communications,” said Rich Costello, senior analyst, Enterprise Communications Infrastructure at IDC. “Previously slowed by complicated solutions, organizations now have the opportunity to leverage integrated collaboration tools in an effort to reduce costs and increase productivity through methods such as teleconferencing and telepresence.”


ShoreTel 12 is now available for new customer orders and will ship before the end of the second quarter. ShoreTel will work with value-added distributor ScanSource to provide certified ShoreTel resellers and partners with the ShoreTel 12 solution.

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About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom and Sydney, Australia. For more information, visit

Legal Notice Regarding Forward-Looking Statements

ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws, including, without limitation, statements relating to ShoreTel’s growth potential. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the global economic downturn, particularly in the United States, and the impact thereof on information technology spending, the intense competition in our industry, our reliance on third parties to sell and support our products, our dependence on key suppliers and other supply and manufacturing risks, our ability to control costs, our ability to attract, retain and ramp new sales personnel, uncertainties inherent in the product development cycle, including unforeseen delays and unknown defects, uncertainty as to market acceptance of new products and services, the potential for litigation in our industry, risks related to our recently-completed acquisition, including technology and product integration risks, ability to retain key personnel and customers and the risk of assuming unknown liabilities, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2010.


Edelman for ShoreTel
Steven Johansson, 650-533-3498

Release Summary

ShoreTel aims for mass adoption across the enterprise, with enhanced collaboration tools and doubled capacity in new ShoreTel 12 release


Edelman for ShoreTel
Steven Johansson, 650-533-3498