Fonality Releases 2011 Edition of trixbox Pro IP-PBX Solution for Small and Mid-Size Businesses

Hybrid-hosted solution lowers costs and delivers Unified Communications, VoIP and contact center capabilities for improved productivity

DALLAS--()--Fonality, North America’s fastest growing business communications company, today announced the general availability of Fonality trixbox Pro 5.2, a hybrid-hosted IP-PBX software solution designed for small and mid-size businesses (SMBs). A hybrid-hosted solution combines the reliability of a premise-based VoIP system with the flexibility and costs savings of a hosted-cloud model. Users will experience increased productivity and lower total cost of ownership while leveraging advanced Unified Communications (UC), contact center and VoIP calling features.

Fonality trixbox Pro 5.2, available only through certified Fonality resellers, is an open standard, software-based IP-PBX solution that can be delivered with most commercial servers and SIP phones. By leveraging a cloud-based, hybrid-hosted model for remote management capabilities, Fonality trixbox Pro 5.2 simplifies the ability to add new features and users.

“The Fonality trixbox Pro 5.2 platform couples reliability with flexibility and underscores our focus on meeting the specific communications needs of SMBs,” said Fonality’s Chief Marketing Officer, Wes Durow. “We know business-owners want to ensure they have the latest features but do not want their technical staff to be occupied with unnecessary network configurations and maintenance. With the hybrid-hosted capability of Fonality trixbox Pro 5.2, SMBs can leverage their existing communications infrastructure investments while liberating staff from previously overwhelming system upkeep and maintenance.”

Fonality trixbox Pro 5.2 delivers access to Fonality Heads Up Display (HUD), the award-winning UC dashboard that includes features like click-to-call, visual call parking, secure chat and real-time employee presence. A recent Webtorials “State-of-the-Market” report indicated that UC can help SMBs regain hours of lost employee productivity each day. The capabilities of Fonality trixbox Pro 5.2 combine to offer SMBs Fortune 500-caliber communications capabilities at a total cost of ownership typically 40 to 60 percent less than legacy IP-PBX providers. Advantages of Fonality trixbox Pro 5.2 include:

  • User-Based System: A user’s physical location is irrelevant to the ability to have multiple numbers associated with a single user license and access Fonality’s “FindMe” features
  • Multi-Site Unified Communication Features: Multiple Fonality HUD servers can be connected company-wide, regardless of location, to enable presence, secure chat, virtual conferencing and a unified contact center experience
  • Advanced Call Processing: By leveraging multi-core and multi-threaded processing, users can experience even greater platform stability and a more responsive, faster operating system
  • Proactive Monitoring: Fonality provides a diagnostic view of communications systems and allows administrators to analyze any device for recent calls to obtain metrics such as latency, jitter and packet loss, ensuring enterprise-grade voice quality of service

"With Fonality trixbox Pro 5.2, we can offer our customers a scalable and reliable UC solution,” said Brad Pitt, executive vice president of sales and marketing, American Technologies, LLC. “It is extremely cost effective and with new features, such as Fonality HUD, enterprise organizations now have the flexibility to grow with their business regardless of physical location. Fonality’s solutions enable American Technologies’ resellers to help SMBs communicate at an enterprise level at a price they can afford."

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Designed for SMBs, Fonality offers VoIP, Unified Communications and contact center solutions that are simple to use, affordable and easy to deploy. Fonality HUD is a dynamic, user-friendly Unified Communications dashboard that connects voice, e-mail, secure chat and other important business applications into a single desktop interface to help ensure users reach the right person, with the right information, at the right time.

About Fonality

Fonality is North America’s fastest growing business communications company and a leading provider of cloud-based VoIP and Unified Communications solutions for small and mid-size businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standard based communications software. Investors include Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners. Visit for more information or call 877-FONALITY.


for Fonality
Thomas Moore, 972-499-6648

Release Summary

Fonality has released Fonality trixbox Pro 5.2, a new hybrid-hosted IP-PBX software solution purpose-built for small and mid-size businesses (SMBs).


for Fonality
Thomas Moore, 972-499-6648