WOODRIDGE, Ill.--(BUSINESS WIRE)--The Plus Group, Inc. announced February 17, 2011 that it has been named to Inavero’s 2011 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Fewer than 1% of North American staffing firms have been named to the 2011 Best of Staffing Client List.
“We are so humbled by the positive feedback our clients provided, leading to this recognition,” said Sue Seelander, President of The Plus Group, Inc. “Our clients credit our solid team of professionals, who support their needs every day as what makes us stand out from the crowd.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. The Plus Group, Inc. received satisfaction ratings of 9 or 10 out of 10 from 74.5 percent of their clients, significantly higher than the industry’s average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that was more than double the national staffing industry benchmark for talent satisfaction.
“These are exciting times as the staffing industry is helping lead the way to renewed economic vitality,” said Eric Gregg, Inavero’s Founder and CEO. “It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about The Plus Group, Inc. visit www.theplusgroup.com.
About The Plus Group, Inc.
Founded in 1992, The Plus Group, Inc. is a full service, customer focused staffing company. Headquartered in Woodridge, Illinois, The Plus Group, Inc. provides services in three (3) states through a network of Eight (8) offices. With more than 18 years of exceeding customer’s expectations, The Plus Group, Inc. provides traditional temporary staffing, permanent placement, managed contract services and professional employer organization (PEO) services. Visit The Plus Group on the Web at: www.theplusgroup.com.
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.