HANOVER, Md.--(BUSINESS WIRE)--TEKsystems, the nation’s leading technology staffing and services company, was named to Inavero’s 2011 Best of Staffing™ list, presented by CareerBuilder, for achieving a level of client satisfaction that more than doubles the industry standard. Inavero uses the Net Promoter Score® (NPS) methodology to define the staffing industry’s elite leaders in service quality and commitment to client satisfaction. The Best of Staffing award is the only one of its kind and the largest client satisfaction survey for the staffing industry in North America.
Out of 6,000 staffing firms in North America, less than one percent were recognized with the Best of Staffing distinction. To qualify, Inavero surveyed thousands of clients that used staffing services within the prior three months and analyzed responses to determine satisfaction levels. Firms that made the list were consistently given high marks for their ability to partner with their clients, their responsiveness, and their extensive knowledge of their clients’ industries and organizational needs.
TEKsystems Director Rachel Russell said, “We are honored to receive the Best of Staffing distinction for client satisfaction. Staffing is often perceived to be a commodity service and it is not. To be consistently effective at matching people – their skills, abilities and goals – with client needs – their strategies, operations and cultures – requires a disciplined approach that never sacrifices the human aspects of making great placements.”
Russell continued, “Successful staffing doesn’t begin and end with a requirement. The best providers understand the market and client context surrounding a position. They also stay involved post-placement to ensure client and consultant needs continue to be met. This continuous involvement is essential to guiding the best performance outcomes.”
TEKsystems® is the nation’s leading technology staffing and services company. Combining a proven track record of superior performance, a quality-focused approach to service delivery and the highest-caliber technical professionals in the market, TEKsystems helps our clients successfully plan, build and run their critical technology initiatives. With more than 25 years of experience, we annually deploy 70,000 technical professionals from 90 locations throughout North America, Europe and Asia.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero's proprietary technology platform gathers and reports staffing firm client and candidate satisfaction information through online surveys. Inavero's team analyzes satisfaction feedback from more than 300,000 staffing firm clients and job candidates each year, and serves as the American Staffing Association's exclusive research partner. The firm's surveys protect more than $4.3 billion in staffing firm annual revenue. For more information on Inavero, please visit www.inavero.com.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld